Front Line Manager, Ovation

2 weeks ago

Markham, Ontario, Canada Aviva Full time
We have a career opportunity for a people leader in our Ovation Underwriting team.

As the Front Line Manager you will play a meaningful role in ensuring that our Ovation Sales & Service Centre is able to offer a compelling value proposition, and that all the critical work done and delivered to the broker/agent is of superior quality.

What you'll do

You will be passionate about improving customer happiness whenever contact is made with the Ovation Sales & Service Centre.

As a partner to a strong national brand, and official representative of Aviva, our department is expected to deliver an extraordinary broker/agent experience.


  • You will have the opportunity to coach, counsel, and develop team members to achieve maximum performance and superior quality in Underwriting, Pricing, and ensure Broker/Agent experience align to our business objectives.
  • Your ability to demonstrate rewards and recognition programs to drive strong results will motivate and inspire others.
  • Monitoring team productivity, you will recommend and implement changes including workload distribution and assigned functional service level agreements.
  • Leading the team to continuous improvements, consistency and standard methodologies, your motivation will help to build and deliver on our SLA targets
  • Maintain high level of accuracy and product knowledge as required in a cross line, cross brand team.
  • Encourage training for team members and newly hired underwriters.
  • Provide team with regular coaching and updates on performance results.
  • Evaluate employee performance and conduct performance appraisals for assigned team members.
  • Participate in recruitment and salary review/recommendation process in accordance with organizational standards.
  • Change leadership lead by example, embrace change, develop stakeholders
What you'll bring

  • 5 years' insurance underwriting experience. At least 2 years' experience in a highvalue underwriting environment would be a huge plus
  • Bilingual in French and English is an asset, but not required
  • Excellent interpersonal skills and strong communication
  • Strong decisionmaking and analytical skills
  • High degree of collaboration, negotiation and influencing skills
  • Strong customer service skills
  • Leadership and team management skills with shown mentorship for performance skills
  • Superior customer and results focus
  • Strong presentation skills
  • Excellent organizational skills, ability to prioritize
  • Change management skills and support to assist in the implementation of change
  • Related experience in a call center /contact center environment
  • Flexible availability to work at home and in office
What you'll get

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Exceptional Career Development opportunities.
  • We'll support your professional development education.
Additional Information

  • head coach

    2 weeks ago

    Markham, Ontario, Canada Axis Fencing Corporation Full time

    head coach - Markham, Canada - Axis Fencing CorporationErin Mills Soccer Club 3135 Unity Drive, Unit 3 & 4 Mississauga, ON L5L 4L · Age Group(s) Oversee all the teams · Reports to Technical Director · Term 12-month contract · Salary Remuneration based on experience · Erin Mills Soccer Club (EMSC) is a non-profit community-based ...George Brown College...

  • Front of House Supervisor

    2 weeks ago

    Markham, Ontario, Canada Boston Pizza International, Inc. Full time

    Front of House (FOH) Supervisor:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure...

  • front desk manager, hotel

    2 weeks ago

    Markham, Ontario, Canada Park Inn by Radisson Toronto-Markham Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksDevelop and implement policies and procedures for daily operationsRecruit and hire staffSupervise staffConduct performance reviewsPerform front desk dutiesPrepare budgets and monitor revenues and...

  • Front Office Assistant

    2 weeks ago

    Markham, Ontario, Canada Diamond Logistics Transport Inc. Full time

    OUR BRANCH IN (MARKHAM) IS LOOKING FOR FRONT OFFICEJob descriptionWe are looking for a Front Office to join our team and support our daily office operations.A successful Office Assistant will act as the point of contact for all customer-related issues, providing administrative support and managing their queries. Main duties include answering the phones,...

  • Front Desk Receptionist

    2 weeks ago

    Markham, Ontario, Canada Lee's Badminton Training Centre Full time

    About Us:Lee's Badminton Supplies was first established in 1990 in Scarborough with an approximate area of 1500 square feet. In 1995, we relocated to the Markham region and by 2001, we expanded to 8500 square feet with five courts, a fitness room and a pro-shop (badminton-related equipment and re-stringing service). In November 2011, we also opened a 17,000...

  • Hotel Front Desk Manager/supervisor/executive to

    2 weeks ago

    Markham, Ontario, Canada Dreamforce Services Inc. Full time

    Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life? Are you looking for more than the typical 9 to 5 job, and wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team?If this sounds like you, we are interested in...

  • Front Desk Clerk

    2 weeks ago

    Markham, Ontario, Canada Morguard Hotels Ltd Full time

    We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and...

  • Farm Market Front-end Supervisor

    2 weeks ago

    Markham, Ontario, Canada 19th Ave Farmers Market Full time

    LOCAL APPLICANTS with VALID work permits onlyJob Description: Farm Market Front End SupervisorDetails: Seasonal Work (May to December) Full time positionReports to: Market ManagerSummary of Job DescriptionAs a market Front End Supervisor, your main duties will be to manage and supervise cashiers and other front-end employees in order to optimize customer...

  • Dz Front End Truck Driver

    2 weeks ago

    Markham, Ontario, Canada Miller Transit Limited Full time

    MILLER WASTE SYSTEMS - BRAMPTONTitle: Front End Garbage Truck DriverLocation: Miller Waste Systems - BramptonReporting to: Operations ManagerShift: Monday-Friday; with occasional Saturdays - 5:00am start timeStart:ASAPDescription:Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing...

  • Intermediate Front-End Engineer

    2 weeks ago

    Markham, Ontario, Canada PET VALU Full time

    Description :Job Summary:We are seeking a talented and experienced Intermediate Front End Engineer to join our dynamic team. As an Intermediate Front End Engineer, you will collaborate with cross-functional teams to develop innovative and user-friendly web applications. You will be responsible for translating design wireframes into high-quality code,...

  • Front Desk Agent

    2 weeks ago

    Markham, Ontario, Canada Residence Inn by Marriott Markham Full time

    THE OPPORTUNITY:Front Desk AgentReports to Front Desk SupervisorTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration. A nimble...

  • Front Desk Administrator Support

    2 weeks ago

    Markham, Ontario, Canada K-DENTAL INC. Full time

    Role and ResponsibilitiesWe are looking for a receptionist to manage our front desk daily and to perform a variety of administrative and clerical tasks. Answer incoming calls promptly and professionally & direct calls to the appropriate department/person Greet and assist walk in customers Maintain cleanliness of front reception area and adhere to all safety...

  • Front Desk Supervisor Can

    2 weeks ago

    Markham, Ontario, Canada Courtyard by Marriott Markham Full time

    We are hiring a Front Desk SupervisorWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Front Desk Sales Associate

    2 weeks ago

    Markham, Ontario, Canada Canadalite Full time

    Overview:We are seeking a reliable and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to...

  • Line Chef

    2 weeks ago

    Markham, Ontario, Canada The Village Grocer Full time

    POSITION TITLE: Production Kitchen Line Cook (Full-Time)LOCATION: Village Kitchen (111 Finchdene Square, Scarborough, Ontario)TITLE OF IMMEDIATE SUPERVISOR: Production Manager/ Executive ChefScopeThe Production Kitchen Line Cook works in our production facility located at 111 Finchdene Square in Scarborough, Ontario. This role is responsible for assisting in...

  • Line Cook

    2 weeks ago

    Markham, Ontario, Canada Boston Pizza International, Inc. Full time

    Cook:Boston Pizza Cooks are the engine of the entire restaurant They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most important people, our Guests, have an excellent Boston Pizza experience from start to finish. They also believe in championing a fun and safe work...

  • Lead Engineer

    4 weeks ago

    Markham, Ontario, Canada GE Power Full time

    Job Description SummaryLead Engineer - Simulation Assisted Engineering (SAE) works within the Plant Integration Engineering team by enabling LEAN integrated plant design (IPD) using modern digital engineering tools and techniques. SAE is a collaborative, cross-disciplinary, systems engineering approach to complex IPD, analysis, and optimization. SAE is based...

  • Lead Engineer

    2 months ago

    Markham, Ontario, Canada GE Power Full time

    Job Description SummaryLead Engineer - Simulation Assisted Engineering (SAE) works within the Plant Integration Engineering team by enabling LEAN integrated plant design (IPD) using modern digital engineering tools and techniques. SAE is a collaborative, cross-disciplinary, systems engineering approach to complex IPD, analysis, and optimization. SAE is based...

  • Front Desk Receptionist

    2 weeks ago

    Markham, Ontario, Canada Digreen Homes Inc Full time

    About UsDigram Developments Inc. is mainly involved with the real estate sector, primarily Land Development in the Greater Toronto Area. It has completed several projects in the past and has an extremely bright future ahead. To name a few, Digram Developments Inc. has developed several residential, high/low rise buildings and commercial sites in the past...

  • Front Desk Receptionist

    2 weeks ago

    Markham, Ontario, Canada Digreen Homes Inc Full time

    About UsDigram Developments Inc. is mainly involved with the real estate sector, primarily Land Development in the Greater Toronto Area. It has completed several projects in the past and has an extremely bright future ahead. To name a few, Digram Developments Inc. has developed several residential, high/low rise buildings and commercial sites in the past...