Investigation Specialist

2 weeks ago

Toronto, Ontario, Canada First National Financial Full time
Working together to be our best

First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members.

Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring an Investigation Specialist

Reporting To:
Manager, Risk Management

**Full-Time/Part

  • Time**: Fulltime

Posting Date:
January 16, 2023

Closing Date:
January 30, 2023

Hours of Work: 8:30 a.m. - 5:00 p.m.

Grade: 5

Office Location:
Downtown Toronto Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

  • Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Investigation Specialist is responsible and accountable for conducting a variety of due diligence reviews

These reviews consist of:

  • Responsible for reviewing daily reports that identify potential fraud and notify the underwriting department when enhanced due diligence (EDD) is required within SLAs.
  • Responding to daily broker onboarding reviews and ongoing monthly monitoring and quality assessments
  • Appraiser reviews and quality assessments, including the maintenance of the internal and external approved appraiser list
  • Lead complex fraud investigations involving external parties.
  • When potential risk to the Company is identified, communicate findings to Sr. Management in a concise manner
  • Writing summary reports for internal and external partners
  • Manage all incoming inquiries in the Quality Assurance mailbox within specified turnaround times
  • Interact with internal and external partners, disseminating and evaluating information and tips received in order to assess the potential risk to FN, prioritize investigations when required
  • Other duties and projects as assigned.

The Requirements Needed:

  • Strong verbal communication skills
  • Strong written communication skills required. Must have the ability to summarize complex data in writing.
  • Attention to detail
  • Demonstrated ability to provide clear and detailed explanation and analysis
  • Must have the ability to multitask and prioritize extremely high volumes with tight deadlines.
  • Must have the ability the assess risk and make critical decisions quickly with little oversight
  • University degree or postsecondary education and/or equivalent work experience
Why join First National?

  • Supportive teamwork focused environment
  • Collaborative entrepreneurial spirit
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year
  • Extensive training programs to set our employees up for success


First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.


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