Program Director

7 days ago

Old Toronto, Ontario, Canada Sapiens International Full time
Job Title: Program Director (Bilingual)

Location: Canada (Remote)

About Sapiens:

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers' digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers' Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens' team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.

Job Description:

The Program Director will report to the VP, Professional Services to provide leadership and oversight of a large, multi-year, multi-million-dollar projects to implement Insurance products and solutions. Using extensive Project management experience in the IT industry, the Program Director will establish a strong working relationship and will manage interactions both internally and with customers, as the CoreSuite L&P Division's focal to ensure successful project delivery. This role will focus heavily on instilling world class PMO standards and operational excellence within the teams while protecting the scope of services we sign up to deliver to ensure we can provide quality deliverables with a stellar customer experience. This position is accountable and responsible (hands-on) for planning and managing project scope, timeline, and budget to ensure project milestones are met. This individual must have the ability to manage communications effectively with internal and external stakeholders while also helping the Business analyst manage customer expectations and ensure proper project governance and adherence to defined contract terms.

In addition to overseeing this large implementation projects, this position will entail establishing PMO standards that can be applied to all projects (from Presale, Delivery, through implementation and production services). This will ensure effective and consistent project management disciplines throughout the organization.

Responsibilities:
  • Provides Project management oversight, service delivery and leadership for a large multiple year, large-scale multiple projects.
  • Create and maintain successful alliances with key stakeholders, both internal and external. Build and maintain strong relationships.
  • Identify opportunity areas to expand and upsell.
  • Demonstrates excellent people management skills, as well as collaborative efforts with relevant stakeholders while setting up clear goals and regularly checking to measure progress and change direction as needed.
  • Ensures effective, accurate and timely communication of key issues and progress to the team, customer Executives and Sr. Management.
  • Proactively identifies and critically analyses problems affecting the project, processes and people issues that may the overall effectiveness of the team and Project.
  • Complex technical, financial and risk assessment analysis.
  • Manage all facets of delivery projects to ensure schedule, budget/profitability and quality goals are met. Hands on is required.
  • Ensure project meets all contractual obligations.
  • Achieve client satisfaction, by managing and meeting or exceeding expectations.
  • Manage financial forecasts and team capacity planning.
  • Assess and track risks, develop risk mitigation plans.
  • Manage budgetary items associated with project expenses and contract resources.
  • Ensure project is executed using best practices and methodologies, and in accordance with defined processes.
  • Defined, designs, and implements new project management processes, methodologies and tools for the delivery teams.
Job Requirements
  • Bilingual fluency required - strong French communication skills are a must.
  • 15+ years of successful project management experience
  • Proven experience in leading software implementation projects, preferably in the Insurance Industry.
  • Strong RFP response experience (crafting responses, creating pricing, presenting, etc.)
  • Strong project management skills (hands-on), with the ability to manage complex multiple projects within budget and timeline constraints.
  • High level understanding of Insurance Industry in Canada.
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels.
  • Experience working with Product, R&D and Service Delivery teams
  • Experience developing and implementing effective project management disciplines.
  • Superior written, verbal, presentation, and analytical skills
  • Superior problem-solving, issue resolution, negotiation, and diplomacy skills
  • Demonstrable track record of successful leadership
  • Experience performing financial analysis: projections, etc.
  • Experience with creating SOWs and work orders.
  • Extensive knowledge of and experience with Agile/ Hybrid SDLC methodologies and tools (JIRA & Confluence)
  • Completion of formal project management course of study; PMP certification a plus.
  • Travel as needed (peak times could be up to 25% or greater).
  • Work with teams in different time-zones
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

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