Application Support Analyst
1 week ago
Company Profile:
Pieridae Energy Limited is a majority Canadian-owned corporation headquartered in Calgary, Alberta. An integrated midstream corporation, our focus is the exploration, extraction and processing of natural gas.
Our footprint spans over one million gross acres in the Foothills and makes up some of the largest conventional reservoirs in North America.
Position Summary:
Key Responsibilities:
- Communicate to end users and business leaders about impending system changes.
Experience & Knowledge
- Minimum 5 years of experience in a customer service or frontline support role required.
- Prior experience in the roles of Application Support, Tech Support, I.T. Business Analyst or I.T.
- Experience with enterprise level software is an asset.
- Experience with working and interacting in a fast paced, time sensitive, data driven environment is preferred.
- Experience in the oil & gas industry is an asset.
- A relentless ability to triage and find creative solution for issues.
- Excellent communication skills, both written and verbal.
- Strong organization, time management skills and the ability to work with little supervision.
- A desire for knowledge and the ability to learn new concepts quickly.
- Working knowledge of Microsoft Office products (Outlook, Teams, OneNote, SharePoint, OneDrive etc.).
- Knowledge of Windows operating systems, basic computer hardware, and basic networking architecture an asset.
- Ability to work well and collaborate with different teams.
Education:
Degree/Diploma in Computer Science, or Information Technology or equivalent experience is preferred.
Pieridae is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors.
Accommodation for applicants with disabilities is available upon request during the recruitment process.Job Types:
Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite gym
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Customer service/front line support: 5 years (required)
- Maximo: 1 year (required)
Work Location:
In person
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