Customer Service Representative/receptionist
1 week ago
The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues.
As a CSR you are the first point of contact for our customers and the liaison between flight crews and ramp agents.
Responsibilities:
- Maintain a professional manner and appearance while working with flight crews, passengers, and highprofile clients
- Provide prompt and courteous service to customers while proactively considering customers requirements
- Coordinate services for aircraft such as arranging fuel, booking equipment, etc
- Arrange services required by flight crews such as transportation, hotels, and catering
- Ensure fuel and other services are performed in a timely manner.
- Communicate with ramp agents to capture all services provided to an aircraft and invoice accordingly
- Clearly and professionally communicate with aircraft over the airtoground radio and with ramp agents over internal radio
- Answer main telephone line
- Provide checkin service
- Work in a team and independently
- Develop and positive working relationship with customers and team members
- Review Covid19 travel questionnaires
Qualifications:
- Previous customer service experience is a must
- Excellent interpersonal and written communication skills
- Proficient in Microsoft Office programs such as Word and Excel
- The ability to multi task and prioritize items is very important
- Strong problemsolving skills
- Airport security clearance is required
- Aviation experience is an asset
- Transportation is required as there is no public transit service
Job Types:
Full-time, Permanent
Salary:
From $18.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Weekends as needed
Work Location:
In person
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