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Bilingual Service Desk

3 months ago

Montreal, Quebec, Canada Compugen Inc Full time
**Job Title**
- Bilingual Service Desk

**Vacancy No**
- VN6588

**Work Location**
- Montreal, QC

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

**Position: Bilingual Service Desk**

**Location**:
**Montréal, QC**

**Position: Bilingual Service Desk**

***

**Emplacement : Montréal, QC**

**À propos de Compugen**

Compugen est l'un des plus importants fournisseurs de services en TI et d'intégration de systèmes informatiques au Canada, société d'intérêts privés. En tant que membre de l'équipe de Compugen, vous évoluerez dans un environnement aux solutions innovatrices et où les employés sont dévoués et centrés sur le perfectionnement et les possibilités de croissance.
Compugen est une organisation qui encourage et soutient les formations continues et le développement des opportunités. Nous sommes composés d'une main-d'œuvre talentueuse et diversifiée qui travaille de façon collective dans un environnement entrepreneurial et flexible. Nos membres du personnel ont accès aux technologies les plus récentes et les plus performantes dans l'exercice de leurs fonctions quotidiennes.

**Responsabilités**:

- Assurer la réception et la compréhension des appels afin de fournir le diagnostic préliminaire de l'incident signalé;
- Résoudre les problèmes techniques de premier niveau;
- Transmettre les appels et les demandes au support de deuxième niveau et / ou au service approprié au besoin;
- S'assurer que les appels et les demandes sont suivis jusqu'à leur résolution.
- De plus, assurez-vous que le suivi et la clôture de l'incident sont notifiés à l'utilisateur/client.

**Qualifications**
- Être titulaire d'un diplôme d'études collégiales en technologie de l'information ou d'un AEC;
- Une bonne communication en anglais et en Français a l'oral et a l'écrit;
- Avoir au moins 2 ans d'expérience dans un rôle similaire;
- La connaissance d'un logiciel d'incident ou de demande de service est requise
- Capacité d'écouter et de saisir des données simultanément;
- Faire preuve de ponctualité et d'assiduité
- Disponibilité pour un horaire de travail variable;
- Êtres disponible pour travailler les jours fériés au besoin.

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