Computer Help Desk Supervisor

1 week ago


Mississauga, Ontario, Canada Eagle Maritime (Canada) Inc. Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 1 to less than 7 months

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Security and safety:

  • Bondable

Personal suitability:

  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week


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