Customer Service Representative I

1 week ago


Cochrane District, Canada Town of Cochrane Full time

Customer Service Representative I (CSR I) Opportunity

Are you passionate about providing top-notch customer service? We are seeking a Customer Service Representative I to be the main contact for resident and visitor inquiries at Cochrane's RancheHouse and The Station at Cochrane Crossing.

Key Responsibilities:

  • Greet and assist visitors at Town offices, answering inquiries and guiding them as needed.
  • Handle complex reception matters such as Animal Licensing, TIPPs, and permits.
  • Document procedures to ensure consistency and positive customer experiences.
  • Provide information on Town services and collaborate with departments for effective service delivery.
  • Support general reception duties, including accounts payable and permitting processes.
  • Manage mail, courier packages, and process payments accurately.
  • Balance daily financial transactions and assist with office supply management.
  • Offer clerical and data entry support as required.

Qualifications:

  • Minimum 1 year of customer service or office-related experience.
  • Strong work ethic and team-oriented mindset.
  • Basic accounting and cash handling skills.
  • Excellent customer service and problem-solving abilities.
  • Proficiency with Diamond software is beneficial.
  • Attention to detail and data entry accuracy.
  • Effective communication and conflict resolution skills.
  • Knowledge of FOIP regulations and office administration certification.

If this sounds like you, we'd love to hear from you. Join us as we strive for excellence in customer service and community engagement

What We Offer:

At Cochrane, we value our employees and offer competitive pay, comprehensive health benefits, professional development opportunities, and a dynamic work environment. Join us in a forward-thinking organization that encourages innovation and accountability.

Apply Now and Join Our Team

As part of our team, you'll play a vital role in providing exceptional customer service and contributing to our vibrant community. Take the next step in your career with us



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