![Alberta Motor Association](https://media.trabajo.org/img/noimg.jpg)
Manager, Business Operations
2 weeks ago
AMA:
PARTNER UP TO _succeed_
, LEAD YOUR TEAM TO PRODUCE _meaning_
AND _value_
.
- Posted:_
- Closing_: _
- Location: _Edmonton South_
You understand that knowledge is a powerful thing - and for you, there's nothing more fulfilling than developing breakthrough strategies and processes (or enhancing existing ones) that will help bring valuable knowledge to others.
- and long-terms. As the Business Operations Manager, you'll lead and execute operational strategies for our Service Provider Network, Approved Auto Repair Services, and the Automotive Administration Facility Payment teams.
We're looking for someone to lead teams that are focused on improving the quality of service our members receive at roadside.
We need you to motivate teams, build new ideas, and help push the entire operations forward with new business ideas and operating models.
Someone who can roll up their sleeves and is willing to do everything to make sure the AMA experience is heads above the rest.
WHAT MOVES YOU
- You know the only way to strike longlasting deals is to build longlasting relationships.
- You believe that being a great leader not only involves being a strong motivator, but also a mentor who generously shares time, knowledge, and experience.
- You're an excellent communicator, but you're an even better listener.
- Your parents probably have more than a few home movies of your performances. You love an audience, and you enjoy presenting and pitching new ideas and opportunities.
- You juggle multiple tasks effortlessly and you always somehow manage to stay ahead of things.
- Integrity and a strong work ethic? You've got 'em in spades
- You've got a solid grounding in service delivery, financial processes, and practices.
- You have an inquisitive mind and are a pragmatic thinker. You tackle problems head on, make solid decisions and know when it's appropriate to invite others in to collaborate on a situation.
WHAT YOU'LL DO
- Report to the Associate Vice President, Operations.
- Communicate regularly with various teams to strengthen relationships, identify areas of concern and discuss opportunities to deliver better member experience and improve operational efficiency.
- Coach and mentor staff by providing guidance and direction to ensure they are competent in their roles.
- Build strong, functional, and respectful relationships with internal client teams.
- Provide oversight of Automotive programs to your team, ensuring a coordinated, collaborative, consistent and effective approach to deliver the strategic and operational plans.
- Foster a member focused culture that is focused on continuous improvement, teamwork, and innovation.
- Develop the annual budget with continual forecasting and cost management to achieve the business objectives.
- As a leader and a role model, you'll show your team what it means to Treat You Like Family & Friends (TYLF), a staple of AMA's culture and values.
- Ensure that operational excellence is a top priority by overseeing initiatives that will increase our effectiveness, efficiency, and profitability. And of course, that we're making the best use of our resources.
- Provide recommendation and input to the strategic and operational plans and priority setting.
- Support AMA's Contracted Service Provider Network strategies and plans, providing direction and coaching to employees to help them deliver on these strategies in their everyday interactions and activities.
- Identify any trends/opportunities and then develop and implement process changes to address the issues.
- Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal achievement and overall effectiveness.
- Contribute to the annual budget process, suggest appropriate and realistic growth target for the business unit.
- Provide effective performance feedback through employee recognition and rewards, and regular performance review.
- Lead and direct the Roadside Assistance Field Manager Team, Approved Auto Repair Service, Automotive Administration and Facility Payments Team with their daytoday operations.
- Develop, manage, and continuously improve the Roadside Assistance Member Fraud Program.
- Deliver strategic programs and projects to continuously improve Roadside Assistance operations.
- Be willing to occasionally travel within Alberta.
WHAT YOU'VE DONE
- You've got a postsecondary education in business management or related discipline, and/or equivalent industry experience.
- You have at least 5 years of experience in management/leadership roles in service industry.
- You have demonstrated experience contributing to business tactics and strategies with a thorough knowledge and understanding of diverse operational needs.
- You have expe
-
Operations Manager
2 weeks ago
Edmonton, Alberta, Canada Time Business Machines Full timeWe at Time Business Machines are looking for an Operations Manager that will ensure that the operations team of the company runs smoothly and on time. You will work with customers, core operations, project delivery, sales and in company strategy. You will be responsible for engaging and developing the members of the teams that you manage within the...
-
Operations Manager, Contact Center Operations
2 weeks ago
Edmonton, Alberta, Canada Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Business Operations Manager
2 weeks ago
Edmonton, Alberta, Canada beBee Professionals Full timeBusiness Operations ManagerbeBee Professionals, EdmontonbeBee Professionals is looking for an experienced Business Operations Manager to join our team in Edmonton. The successful candidate will be responsible for overseeing the day-to-day operations of the business, including financial management, customer service, and personnel management.The ideal...
-
Business Operations Manager
2 weeks ago
Edmonton, Alberta, Canada KELLS COUNSELLING INC. Full timeKells Counselling in Edmonton, AB is seeking an experienced Business Operations Manager to join our team. This role offers a fantastic opportunity for a skilled leader to create lasting value through effective and results-oriented leadership.If you're a highly motivated, experienced management professional seeking a senior-level role that combines healthcare...
-
Business Operations Manager
2 weeks ago
Edmonton, Alberta, Canada Identifiers | Technical Recruiters Full timeThey are a leading distributer of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions and other industrial supplies, Lead, drive, manage, and develop associates to drive growth, profitability, and customer satisfaction. Manage the financial reporting, asset management, and operational...
-
Operations Manager, Contact Center Operations
1 month ago
Edmonton, Alberta, Canada Conduent Business Services Canada, Inc. Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Operations Manager, Contact Center Operations
4 weeks ago
Edmonton, Alberta, Canada Conduent Business Services Canada, Inc. Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Operations Manager, Contact Center Operations
2 weeks ago
Edmonton, Alberta, Canada Conduent Business Services Canada, Inc. Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Hydrovac Operator
2 weeks ago
Edmonton, Alberta, Canada Magnum Cementing Sevices Operations Ltd. Full timeIn less than a decade, Magnum became one of the leading solutions for primary and remedial cementing services in North America. Now poised to also serve our customers' soil stabilization, vac and water, and downhole tool needs, Magnum is well-positioned to provide expertise in all the services that we offer.Reporting to the Fluid Services Manager, the...
-
Operations Business Analyst
2 weeks ago
Edmonton, Alberta, Canada General Bank of Canada Full timeGeneral Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping...
-
Business Operations Administrator
2 weeks ago
Edmonton, Alberta, Canada Professional Staffing Full timeThe Director of Operations will lead the company's day-to-day business operations in the Edmonton office while identifying geographic expansion opportunities beyond Northern Alberta and broadening the product portfolio. The successful Director of Operations is driven by building strong teams, and pursuit of aggressive growth strategies.Measure the...
-
Business Operations Administrator
2 weeks ago
Edmonton, Alberta, Canada Canada Diagnostic Centres Full timeExcellence in patient care fuels our passion. As a leading provider of diagnostic services and image-guided procedures in Western Canada, we take pride in our 43 radiologist-led community clinic sites strategically positioned across Alberta, Saskatchewan, Ontario, and British Columbia. Join our dynamic team and contribute to our comprehensive suite of...
-
Business Operations Coordinator
2 weeks ago
Edmonton, Alberta, Canada DDB Canada Full timeOverview:The Business Operations Coordinator plays a key role in creating a vibrant, welcoming, and inspiring work environment - while also helping provide the necessary administrative support our growing business requires.As a member of the Business Operations team, this individual will work cross-functionally across the organization in harmony with other...
-
Director, Business Operations
2 weeks ago
Edmonton, Alberta, Canada Government of Alberta Full timeRole ResponsibilitiesThe Director, Business Operations is a crucial leadership position within the organization, reporting to the Managing Director of Procurement & System Optimization. In this role, you will collaborate with stakeholders to develop both short and long-term sourcing strategies for major procurement projects. You will provide clinical and...
-
Operations Manager
2 weeks ago
Edmonton, Alberta, Canada Metalogic Inspection Services Full timeOperations Manager - Edmonton, AlbertaThis is a leadership role, focused on continuously reinforcing a culture of innovation, teamwork and collaboration across multiple departments and geographical locations. It requires a self-motivated professional who thrives on mínimal direction and possess a propensity for problem solving and a relentless drive for...
-
Operations Manager
2 weeks ago
Edmonton, Alberta, Canada Metalogic Inspection Services Full timeOperations Manager – Edmonton, Alberta This is a leadership role, focused on continuously reinforcing a culture of innovation, teamwork and collaboration across multiple departments and geographical locations. It requires a self-motivated professional who thrives on minimal direction and possess a propensity for problem solving and a relentless drive for...
-
Operations Manager
2 weeks ago
Edmonton, Alberta, Canada New Zealand Avis Rent A Car Limited Full timeApply locations Auckland Head Office time type Full time posted on Posted 6 Days Ago job requisition id R Our General Manager based in Ellerslie, Auckland is looking for administrative support to help him and his Operational Managers oversee the business across New Zealand. Full Time, permanent role Large, stable international company In this busy role you...
-
Operations Manager
2 weeks ago
Edmonton, Alberta, Canada National Diabetes Trust Full timeAre you looking to make a career move from the Restaurant or Retail industry? Do you have a background in transportation or logistics? We are actively seeking an Operations Manager to join our field operations team in Edmonton, AB.Through our National Diabetes Trust operations, we divert more than 48 million kilograms of clothing and household items from...
-
Manager, Retail Business
2 weeks ago
Edmonton, Alberta, Canada Canada Post Full timeJob Description Manages all aspects of Retail Outlets (Corporate Post Offices and/or Dealers) within a District including: Business Growth, Sales, Merchandising, Customer Service, Operations Integration, Compliance and Community Relations, with a goal to achieving financial and service quality targets, along with peak period readiness. Develops high...
-
Operations Manager
2 weeks ago
Edmonton, Alberta, Canada Hall Constructors Full timeAre you a dedicated, passionate professional looking to grow your career with a company long-term? Join Hall Shoring & Foundations as a Operations Manager in Vancouver, BC or Edmonton, ABYour day-to-day will look like:As the Operations Manager, you report to the division's General Manager, having responsibility and oversight of all field operations with the...