Operation Management Trainee
1 week ago
Start your career with Ryder today
Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.
Essential Functions
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Skills and Abilities
- Detail oriented with excellent followup practices.
- Strong verbal and written communication skills.
- Instills commitment to organizational goals.
- Capable of multitasking, highly organized, with excellent time management skills.
- Able to prioritize work.
- Flexibility to operate and selfdriven to excel in a fastpaced environment.
- Strong mechanical skills.
- Effective interpersonal skills.
- Excellent influencing skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
- Basic understanding of Business Finance, controls and metrics beginner required.
Qualifications
- Bachelor's degree required.
- One (1) year or more customer service with issues resolution experience preferred.
DOT Regulated:
No
Job Category:
Operations and Support
\#wd
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