Learning & Documentation Specialist (Technical Writing)

2 weeks ago

Mississauga, Ontario, Canada goeasy Full time

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work. We're on the lookout for the best and brightest to join our team

Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada's leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

What will you be doing?

  • Design, develop, write and organize engaging learning experiences and documentation on our digital learning platform and corporate intranet.
  • Research the newest, most innovative and effective knowledge transfer methodologies – got an idea for a TikTok to support our objectives? Let's hear it
  • Demonstrate an insatiable need to understand our audience, conducting field visits where possible as part of thorough needs analysis for any initiative.
  • Collaborate with all head office support teams and other SMEs to ensure flawless execution of your projects & programs and often to help them determine the right strategy for their initiatives.
  • Work closely with the Senior Managers in Knowledge Management and other stakeholders to help determine learning and content strategy, build and deliver content, and evaluate effectiveness and impact.
  • Elevate processes and deliverables by collaborating with teammates to better the status quo
  • Establish and maintain content governance to protect the integrity of the learning experience we are creating
  • Lead each initiative assigned to you, whether a user experience research project or content development project, being sure to deliver as efficiently and effectively as possible
  • Build the best possible experience, helping our users access the information they need when they need it through a thorough understanding of our learning delivery and intranet platforms

What experience do you have?

  • You can write... like, really write – breaking down complex ideas and unclear bodies of content into concise, easily absorbed pieces of information and learning.
  • You have solid knowledge of instructional and information design principles and can show us how you've used them
  • We love that you have at least 2 years of experience in the field of learning or technical writing and communications
  • A certificate in technical writing, adult education or equivalent is a strong asset
  • You know all about plain language, learning and information design, user experience, and micro-learning. Make sure you can show us.
  • Experience using a variety of content development software (e.g., Articulate, Adobe and Evolve)
  • Strong working knowledge of Content Management Systems
  • Experience designing and developing effective learning and documentation plans and schedules
  • You have an uncanny ability to bring content to life with simple language, clear instructions and effective visuals, and you are able to write in both explanatory and procedural styles tailored to specific audiences
  • Experience working with metadata, content reuse and restructuring existing documentation
  • You have measured the effectiveness of your own content at least once and have opinions on how this should be done. You can use those opinions to tell a story.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer...

Financial Benefits:

  • Leverage our RRSP match and Employee Share Purchase Plan programs.
  • Annual bonus that rewards your hard work and dedication.
  • Employee discounts on furniture, electronics, and appliances.
  • MAT & PAT leave top-up.
  • Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

  • Enjoy company-paid volunteer days to give back to the community.
  • Access 24/7 healthcare with Virtual Doctor Appointments.
  • Personalize your benefits with a flexible modular benefits package.
  • Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

  • Fuel your growth with the Tuition Assistance Program.
  • Double the impact of your generosity with Company Matched Charitable Donations.
  • Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
  • Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.


#LI-AH

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