Licensing Advisor, Clerk III
2 weeks ago
49729 Join an enthusiastic team in a fast paced environment to support citizens of Edmonton through direct public contact at the counter, on the telephone and in written correspondence.
As a Clerk III Business Licence Advisor for the Business Licensing and Vehicle for Hire Unit, you will use your customer service expertise to accurately process various customer applications, respond to requests and provide timely information to the public on regulations and processes related to licensing, building and development, Municipal Bylaws, complaints & investigations and account management.
Retrieve/research information, access data material, process documentation and maintain records by accessing and entering data in POSSEExplain policies, bylaws and Provincial Acts to the public in a clear and concise manner
Respond to customer inquiries/requests and partner effectively with co-workers and technical advisors to ensure accurate, timely responses
Process CRM tickets as initiated by 311 to follow-up and respond to customer/public inquiries services related to Business Licences and Vehicle for Hire
Demonstrate excellent customer service in responding to inquiries and information requests Independently provide accurate, thorough and timely information regarding the Municipal Government Act, FOIP, City of Edmonton policies and procedures, municipal bylaws and best practices
Grade 12 including business subjects with emphasis on general office practices or a Business Administration certificate
~ A Customer Service certificate would be considered an asset
~3 years of progressively responsible customer service experience including 2 years of direct public contact explaining a broad range of policy and legislation
~ Knowledge of policies and regulations, and ability to evaluate and interpret the needs of customers in order to advise them on the requirements for proceeding with their applications in accordance with various bylaws
~ Knowledge of planning terminology, practices, procedures and standards, and work methods applied within a multi functional environment
~ Government Act, Zoning Bylaw, Alberta Building Code, Building Safety Codes Act, Building Permit Bylaw, Business Licensing and Vehicle for Hire Bylaws
~ Ability to work in a municipal government setting as well as understanding the corporate structure and interdepartmental relationships
~ Strong data entry skills and proficiency with computer applications and database information systems including Google Applications
~ Knowledge of additional computer applications such as POSSE, SAP, and TACS would be considered an asset
~ Ability to react flexibly to changing policies and maintain attention to various procedural changes communicated through media such as emails, SOPs, training bulletins and meeting minutes
~ Excellent organization and time management skills required, including ability to be flexible while prioritizing and scheduling work in a fast-paced environment
~ Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed.
To learn more, see the Art of Inclusion:
Our Diversity and Inclusion Framework here:
.
If you would like to request an accommodation at any stage of the process, please contact .1 temporary full-time position for up to 18 months
- Temporary Fulltime Union : CSU 52
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