Technical Consultant

7 days ago

Montreal, Quebec, Canada SolidCAD Full time

Who we are?
Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability.

Position Summary

In this role, you will...

Responsibilities:

  • Work closely with the sales team to identify and develop highvalue service opportunities aligning with team goals and technical strengths.
  • Analyze customer requirements and provide formal responses addressing business scenarios and challenges, including proposals, statements of work, recommendations, and project plans.
  • Conduct presale business process assessments, discovery calls, proof of concepts, and technology demonstrations. Postsale, deliver consulting services, software training, implementation, and support services.
  • Assist clients in defining unique workflows, customizations, and standards related to their use of Civil 3D and complementary technologies.
  • Collaborate with the internal team to contribute to responses for RFPs and public tenders.
  • Participate in regularly scheduled meetings with clients and internal teams. Contribute to recording meeting minutes, assisting with action item delegation, reviewing completed work, and documenting any issues, risks, or concerns.
  • Maintain accurate project records in Salesforce.
  • Assist marketing in creating project success stories and content for the website and social media channels. Participate in marketing events.
  • Maintain a working knowledge of Autodesk Civil Infrastructure solutions and stay up to date on industry trends and best practices.

About you...

Job Requirements:

  • Familiarity with project workflows and producing design deliverables, adhering to industryspecific CAD standards for the civil engineering disciplines.
  • Minimum 5 years experience within the Civil Infrastructure sector.
  • Professionallevel training and mentoring experience related to the use of design technology including a thorough understanding of workflows, roles, and deliverables in a typical civil engineering project.
  • Understand the fundamentals of deploying software, licensing, and configuration concepts, especially related to templates, project setup, standards, and content management.
  • Strong documentation skills for conveying design solutions, technical proposals, and training materials.
  • Ability to work under pressure, manage varying workloads, and take initiative to ensure task completion.
  • Must demonstrate excellent verbal and written communication skills for optimal interactions between clients, technical team, sales team, operations, and management.
  • Valid driver's license and willingness to travel within the province and occasionally other parts of Canada.
  • Bilingual (English/French)
Leadership and Vision

  • Comfortable working directly with customers and a diverse group of employees at SolidCAD.
  • Excellent skills in resolving customer problems with an "out of the box" and a "can do" approach.
  • Take part in Autodesk's online courses to stay up to date with software features and functionalities.
  • Take leadership of the tasks assigned.
  • Positive attitude toward success.
  • Enjoys "figuring things out."

Bonus points

Nice to have:

  • Ability to customize or develop CAD apps or addons.
  • Experience in data management and spatially enabled database experience.
  • Working experience with GIS solutions.

Why choose us?
We are an Autodesk Authorized Training Center, employing the largest team of industry technology experts in Canada. In 2015, SolidCAD and Cansel, another major Autodesk reseller in Canada, joined forces. Together, we provide the highest level of service, expert support and customized offerings to ensure customer satisfaction.

For over 50 years, Cansel's national team of professionals combine software, hardware and services to provide tailored solutions to improve your workflow, from field to finish.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

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