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service advisor

3 months ago

St John's, Newfoundland and Labrador, Canada Coast Tire & Auto Service Ltd Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • or equivalent experienceWork setting
  • Urban area
  • Public utilities
  • Business
  • Pharmaceutical or nutrition sales companies
  • Fast food
  • RestaurantTasks
  • Develop communication strategies
  • Act as spokesperson for an organization
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing supportComputer and technology knowledge
  • Internet
  • MS Windows
  • MS Office
  • Electronic mailArea of specialization
  • Interactive/new media
  • CommunicationsWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Hand-eye co-ordination
  • Repetitive tasks
  • WalkingOwn tools/equipment
  • Cellular phone
  • Computer
  • Internet accessPersonal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learnerScreening questions
  • Are you currently legally able to work in Canada?Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Bonus
  • Life insurance
  • Pension planLong term benefits
  • Long-term care insurance
  • Maternity and parental benefitsOther benefits
  • Free parking available
  • Other benefits
  • Paid time off (volunteering or personal days)
  • Wellness program