Service Advisor

3 weeks ago

St John's, Newfoundland and Labrador, Canada Steele Auto Group Full time

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

Mercedes-Benz St. John's is seeking a Service Advisor to join our growing team

As a Service Advisor with Mercedes-Benz St. John's, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

Responsibilities include but are not limited to:

  • Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develop estimates by costing materials, supplies, and labor
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
  • Maintain automotive records by recording problems and corrective actions planned
  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications
  • Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:

  • At least three years of customer service experience
  • Previous experience in an Automotive Service Advisor role is considered an asset
  • Strong interpersonal skills: a good listener who can cultivate relationships
  • Excellent communication skills
  • Ability to work in a team-driven environment
  • Good organization and learning skills
  • Valid driver's license with acceptable driver's abstract

Why Steele Auto?

  • Competitive compensation package, with annual wage review
  • Flexible Health and Dental Plans, 6 different cost shared options to meet everyone's needs
  • Enhanced Benefits including Telehealth, Mental Health Support and EFAP
  • Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
  • Opportunities for career growth and advancement
  • Employee discounts on vehicle purchasing, parts, and service at any of our locations
  • A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit

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