IT Support

2 weeks ago


Vancouver, British Columbia, Canada Saliance Global Holdings Full time
Saliance Global Holdings

  • Professional
  • Full Time |
  • Permanent
  • 100 Esplanade, Harrison Hot Springs State V0M 1K0
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
Posted on February 27, 2024

About the Role:

Responsibilities:

Included but not limited to;

  • Troubleshooting and diagnosing technical problems related to hardware, software, and network systems
  • Providing remote support to endusers through remote desktop software
  • Prioritize work orders/help desk tickets according to severity
  • Escalating complex issues to senior tech support/system analyst for resolution
  • Maintaining records of technical support requests and resolutions in a helpdesk ticketing system
  • Must keep accurate records of all assets, technical issues and resolutions as well as any changes made to computer systems.
  • Ensure compliance with company policies and procedures related to technology usage
  • Continuously update knowledge and skills related to new technologies and solutions
  • Participate in projects related to technology implementation, upgrades, and migrations
  • Ensuring the integrity of systems, security and data are protected from unauthorized access or damage
  • Collaborating with other IT team members to maintain and improve network and system infrastructure
  • Maintain a high degree of professionalism, courteousness, and friendliness

Responsibilities & Qualifications:

Qualifications and Abilities:

  • Bachelor's degree in computer science / information technology or related certifications such as MCSE and CCNA preferred
  • Minimum 3+ years of experience in technical support or helpdesk roles
  • Strong knowledge of Windows 10/11, Microsoft Office Suite and remote desktop software
  • Experience with Windows Server, AD users and computers, File Server etc.
  • Experience with Azure / Office365 / Exchange36
  • Experience with VMware
  • Experience with property management and POS systems
  • Excellent communication skills, both written and verbal with strong attention to detail
  • Ability to learn quickly, work well under pressure, multitask, and prioritize tasks effectively
  • Strong problemsolving and troubleshooting skills
  • Ability to work independently and as part of a team
  • Customer serviceoriented mindset

Salary/Wage:

70,000
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