Vice-president, Operations Strategy, Transformation

2 weeks ago


Montreal, Quebec, Canada Sun Life Full time
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.


Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose "To help clients achieve lifetime financial security and live healthier lives".

Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia.

We support client onboarding, processing and service delivery across Sun Life's Canadian business units - Health, Group Retirement Services, Retail Advice & Solutions and Sun Life Global Investments.

The team handles over 130 million interactions with Clients, plan sponsors and advisors annually which includes 120 million+ health, dental, life and critical illness claim transactions, 7 million+ contact centre interactions, 3 million+ policies set up and 60,000+ Disability claims administered annually.

We put clients at the centre of everything we do.


The Vice President, Operations Strategy, Transformation and Business Enablement is responsible for leading Sun Life Canada's Operations transformation strategy to deliver an industry-leading client service experience while optimizing and modernizing the service platform.

Reporting to the SVP, Operations, this role will drive Sun Life's service delivery modernization through strategic planning, innovation initiatives, and process and platform optimization.

The VP will help shape the future of Sun Life's operations by partnering with business, client experience and technology leaders to understand evolving client and market needs, develop corresponding business architecture and service capability roadmaps, and drive their execution, ensuring our business is ready and supported on their digital transformation journey.


We are seeking a leader who is passionate about transformation and operational excellence, is collaborative, caring, and possesses a strong and inspiring leadership style.

They will bring a demonstrated history of managing teams through strategic complexity, matrixed working relationships and critical decision-making.

The individual should be a thought leader who can create and share a compelling vision, engage team members along the journey and lead through change to drive excellent service for our clients and strong business results.


Key Accountabilities:

-
Inspire and lead a team of 200+ engaged members in Operations Strategy and Optimization, Service Platforms, Strategic Initiatives, Business Architecture, and Business Enablement (specifically the Business Systems Analysis Chapter as part of Sun Life's Digital Enterprise / Agile model)
-
Develop and execute a strategic vision to continuously modernize and optimize Sun Life's operations and client service delivery through digital transformation and innovation.
-
Lead strategic initiatives and provide thought leadership on emerging technologies and industry trends to inform Sun Life's digital roadmap and transformation efforts. Clearly articulate the value, benefit, and priority of investments, as well as their alignment to the Operations and Business strategies.
-
Optimize business processes, implement continuous improvement practices, and ensure operations have the right financial and risk controls to support business objectives.
-
Build strong partnerships with business leaders, Client Experience Office (CXO) and Digital Business & Technology Solutions (DBTS) partners to act as a trusted advisor, educate on digital solutions, and help integrate technology into business strategies and processes.
-
Manage resources, budgets, and capabilities across teams to support Sun Life Operations transformation initiatives.
-
Foster a culture of innovation, learning and development within operations to build the skills and agility needed for future success.
-
Remove barriers to transformation and ensure accountability and alignment across the organization.

  • Participate visibly in shaping Sun Life's digital enterprise vision and future operating models, demonstrating '
    One Sun' values and behaviours
-
Execute on the implementation of strategic initiatives by delivering on goals and objectives as defined by the Operations Strategic Plan.
-
Continuously assess opportunities and proactively identify solutions that will deliver desired outcomes with a view to the future state

Experience and Qualifications:

  • 10+ years in senior leade

  • Vice President

    2 weeks ago


    Montreal, Quebec, Canada PixMob Full time

    Reporting to the Chief Commercial officer (CCO), the Vice President, Sales collaborates with the other members of the leadership team, to develop PixMob's strategic business orientation. Accordingly, the Vice-President, Sales must propose, lead and deliver all sales strategies required to contribute to PixMob's growth and strategic goals. As Vice President,...

  • Vice-President, Sales

    2 weeks ago


    Montreal, Quebec, Canada PixMob Full time

    Reporting to the Chief Commercial officer (CCO), the Vice President, Sales collaborates with the other members of the leadership team, to develop PixMob's strategic business orientation. Accordingly, the Vice-President, Sales must propose, lead and deliver all sales strategies required to contribute

  • Vice President, Rail

    2 weeks ago


    Montreal, Quebec, Canada WSP Full time

    **MONTRÉAL | LAVAL | BROSSARDPart of the national Transportation & Infrastructure sector, the Transportation Systems sub sector is comprised of over 700 staff located across the country in regions, Quebec, Ontario, Western Canada and internationally in India.Over the years, the team has become increasingly integrated and are called upon to collaborate on...


  • Montreal, Quebec, Canada National Bank Full time

    A career as Associate Vice President Creative Industries Group means being at the heart of the growth activities of this specialized group. You will have the mandate to define and implement the growth strategy for Quebec and the Maritimes for the creative industries business portfolio. It is throu


  • Montreal, Quebec, Canada McGill University Full time

    Please refer to thejob aid for instructions on how to apply.Vice-President, Communications McGill University Reporting directly to the President & Vice-Chancellor, the Vice-President (VP), Communications is entrusted with a mission critical to McGill University's success: crafting and executing a comprehensive communications and marketing strategy that...


  • Montreal, Quebec, Canada EightSix Network Inc Full time

    You are a passionate and results-oriented Individual who will lead Alasko's Quebec/Atlantic Sales Division in the Foodservice and Industrial landscape. The successful candidate will have a proven track record in the Food Industry with a minimum of 10 years experience , excellent communication and interpersonal skills to build strong relationships with both...


  • Montreal, Quebec, Canada Kruger Inc. Full time

    ***Reporting to the Executive Vice President & Chief Financial Officer, the incumbent leads all on-going strategies, activities and processes related to finance and treasury for Kruger Inc. to ensure alignment with business strategy. The incumbent works in close collaboration with the Executive Vice President & Chief Financial Officer, as well as the...


  • Montreal, Quebec, Canada Alvéole Full time

    _(la version française suit)_Are you a visionary financial leader, with a passion for driving strategic growth and ensuring fiscal excellence? Are you an execution-focused and highly accountable manager who will roll up your sleeves and do whatever it takes to get the job done? Do you have a strong risk assessment perspective and are able to consistently,...


  • Montreal, Quebec, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do.At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We're also dedicated to our employees. Adaptable. Inspiring. Different. There's a...


  • Montreal, Quebec, Canada National Bank of Canada Full time

    Primary Locations:Montreal, Quebec**:Attendance:Hybrid**:Employee Status:Regular**:Schedule:Full-time**:(Depending on the place of residence, this position may be located in Montreal, Quebec City, Lévis, Central Quebec)In this role, you will help bring to life the Bank's "Positive Impact" mission in investment and financial planning focused on strategic...


  • Montreal, Quebec, Canada CAE Full time

    Role: Vice President Global Taxation at CAESUMMARYReporting to the Chief Financial Officer, the Vice President Global Taxation plays a crucial role in overseeing and directing CAE's tax function. This includes tax planning, compliance, reporting, and addressing tax aspects of business strategies such as mergers and acquisitions.RESPONSIBILITIESTax...


  • Montreal, Quebec, Canada Polykar Inc. Full time

    Job description Reporting to the Chief Executive Officer (CEO) and the Chief Operating Officer (COO), the Vice President of Finance will provide senior-level financial support to the organization and will be the lead on all strategic and tactical matters as they relate to banking relationships, budg

  • Vice President

    2 months ago


    Montreal, Quebec, Canada The Maples Group Full time

    Position: Vice President – Data ManagementLocation: Montreal, Canada The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,000+ professionals characterised by tenacity,...

  • Vice President

    4 weeks ago


    Montreal, Quebec, Canada The Maples Group Full time

    Position: Vice President – Data ManagementLocation: Montreal, Canada The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,000+ professionals characterised by tenacity,...


  • Montreal, Quebec, Canada Centre de production de produits biologiques (CPPB) inc. Biologics Manufacturing Centre (BMC) Inc. Full time

    Vice-President, Finance and Corporate Services Full Time Montréal, QC, CA 30+ days ago Requisition ID: 1036 The Biologics Manufacturing Centre (BMC) Inc. is a new biomanufacturing facility whose construction was completed in June 2021. The BMC, a not-for-profit organization, supports the expansion of Canada's biologics manufacturing capacity, ensuring that...


  • Montreal, Quebec, Canada Pembroke Communications Full time

    Vice President, Corporate Communications Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our full range of advisory services includes strategic communications, investor...


  • Montreal, Quebec, Canada TALINKO Inc. Full time

    Get privileged access to a selection of available positions and candidates Please note that this position is now filled. Our client, a private Quebec company located in the Montreal region is looking for a Vice President Finance to join its committed and dynamic team of professionals. CPA, a minimum of 10 years of experience, supervision, production of...


  • Montreal, Quebec, Canada Reitmans Full time

    Company Description Who we are**:At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...


  • Montreal, Quebec, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are- here, diversity is a strength. You have our...

  • Vice President

    2 weeks ago


    Montreal, Quebec, Canada EightSix Network Inc Full time

    The Lavin Agency is the World's largest Intellectual talent agency, representing leading thinkers for speaking engagements, personal appearances, consulting and endorsements. For over 30 years, Lavin has helped a diverse range of clients find the perfect thinkers for conferences, consulting, podcasts, workshops, and more. The Vice President of Sales and...