Application Specialist

2 weeks ago


Oakville, Ontario, Canada Javelin Technologies Inc. Full time

DUTIES AND RESPONSIBILITIES
Manage and participate in discovery calls and RFQ with leads received for Print Services - Quoting in-house capabilities and outsourced services

  • Needsbased approach to recommending solutions
  • Liaise with manager and/or team lead for special customers, volume pricing etc, highvalue quotes and key accounts
  • Work with manager to coordinate outsourced services (manufacturing and/or post processing) to external service providers o Management of outsourced services that are part of larger projects sold by Javelin
  • Postsale project and order management:
  • Immediate task updates & daily status updates in PM software; liaise with project managers for daily upates
  • Machine operation, support removal, part cleaning
  • Perform and/or outsource finishing and postprocessing on customer & inhouse projects; bonding, sanding, painting, hardware installation, advanced finishing processes
  • Part inspection & other QC tasks
  • Liaise with Customer Support team to coordinate order fulfillment and shipping
  • Warehouse and material management; liaise with manager/team lead to ensure ample stock of all required consumables
  • Contribute to customer relations and communication for key customer accounts
  • Ensure all jobs are tracking as quoted by overseeing adherence to standard procedures and workflows; minimize waste and increase profitability.
  • Contribute to compilation of AMS resources; design guides, best practices, standard operating procedure etc
  • Directly responsible for cleanliness of shop; general housekeeping, other duties as required
  • Assist with daily, weekly, monthly machine maintenance as prescribed by Team Lead/Manager
Qualifications & Requirements

  • Degree or diploma in: Mechanical Engineering, Mechanical Technologist, Mechanical or related fields
  • 23 years in related field preferred (coop placements qualify)
  • Key hard skills include:
  • Manufacturing and/or Engineering experience an asset.
  • Familiarity with hosted CRM systems; NetSuite experience an asset
  • Familiarity with AM technologies an asset
  • Key soft skills include:
  • Excellent written and oral communication skills
  • Handson approach, "roll up your sleeves" attitude
  • Professionalism is essential, understanding of outward presentation to clients a must
  • Ability to multitask and independently prioritize tasks is essential to success in this role
  • Excellent troubleshooter and problem solver


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