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Technology Trainer
1 week ago
Responsibilities:
- Conduct technical training for all users in assigned areas of responsibility including the generic offerings (e.g. new joiner requirements), rolebased training skills set development, reinforcement sessions, and all other requirements that may be identified from time to time, based on business needs
- Collaborate with the Training Delivery Manager and/or Training Lead in defining technology skills gaps (via formal and informal methodologies) that will be the foundation for identifying targeted training interventions
- Work closely with the Training Delivery Manager and/or Training Lead in implementing Firmwide training programs and strategies
- Interface with IT Service Delivery Manager to review support requests and identify training opportunities
- Implement formal/informal posttraining support activities or reinforcement solutions
- Perform to achieve predefined team training targets
- Participate in other Technology Training activities specifically in the following key training functions:
- Deployment: Participates in pilot phase implementation based on End User Interface and local business practices
- Collaborate with other Technology Trainers within and outside of regional membership from time to time
- Leverage the LMS platform to manage learning plans, course schedules, attendance, and evaluations
- All other functions or tasks that need to be performed as needed
Skills and Experience:
- Bachelor's degree related to Information Technology, Education, or Industrial Psychology
- Training experience is mandatory
- Law firm experience preferred
- Strong aptitude in educating or training
- Excellent communication in English and training delivery skills
- Strong organizational skills and work ethics
- Ability to adapt and learn new programs quickly
- Capability to work both independently and within a team
- Skilled in a variety of training methodologies and delivery styles, including but not limited to the classroom, webinar, deskside, videos, and recorded eLearning
- Ability to adapt training content to a wide audience of varying job roles and skill levels
- Expert in the Microsoft Office suite (Outlook, Word, Excel, PowerPoint) with a mastery of advanced Word functions such as styles, numbering, TOCs, and Track Changes. MOS certification is a plus
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