Supply Chain Customer Support Specialist
2 weeks ago
Job Description
Qualifications:Boeing Distribution (BDI) is looking for an Associate or Mid-Career Experienced Supply Chain Customer Support Specialist to join our Customer Support Team. In this role, the focus will be on supporting our strategic customers. This position is hybrid. This means that the selected candidate will be required to perform some work onsite.
As part of BDI, under Supply Chain - Execution, this person would be responsible for leading Customer Support for BDI in the Americas. Primarily supporting the BAGA market consisting of FBO,s MRO's, Corp operators, Regionals, Flight Schools, etc. This person would also been instrumental in driving efficiencies and continues improvement with the push towards digital transformation and automation. As the Leader for BDI Execution, this person would need to be comfortable interacting on a daily basis with all other leaders within the company addressing topics around customer support and customer experience. As well as, some interaction with customers and suppliers as issues arise. This person would need familiarization in Titan SAP, IMS, Hybris, and Spotfire.
Our teams are currently hiring for a broad range of experience levels including; Associate, and Experienced level Supply Chain Customer Support Specialists.
Position Responsibilities:
Collaborate with business partners to identify suitable opportunities for our customers, which may include exploring alternative options such as upselling and cross-selling. Creates, maintains, and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails, and other media. Responsible for customer account health and providing world class customer support. Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. Develops, prepares, and delivers presentations to customers and internal organizations. Advises customers regarding status, changes, or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes, and operation. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors, and coordinates customer material, delivery requirements and returns for customer orders. Analyzes customer spare parts requirement inquiries, facilitates responses, and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners. Interfaces with customers and internal Boeing resources.This position is hybrid. This means that the selected candidate will be required to perform some work onsite. This is at the hiring team's discretion and could potentially change in the future.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
3+ years of experience in the Aerospace industry. 3+ years of experience in Supply Chain and/or Supply Chain processes. 3+ years of experience developing presentations for and presenting to Executive Leadership. 3+ years of experience collaborating across multiple functions and organizations. Ability to travel domestically and internationally up to 25% of the time. Must be legally able to work in Canada. Individual must not pose a risk for safeguarding of controlled good. Must be eligible to handle US export-controlled data.Preferred Qualifications (Desired Skills/Experience):
6 or more years' related work experience or an equivalent combination of education and experience SAP knowledge Engineering / Technical experience Account management, customer support experience Inside sales experienceTypical Education/Experience:
Level 2: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 year's related work experience, 7 years' related work experience, etc.).
Level 3: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Additional Information:
This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.
Summery Pay Range:
Level 2: CAD 54,000.00 – CAD 104,000.00
Level 3: CAD 66,000.00 – CAD 127,000.00
Please also submit a CV or resume written in English.
Applications for this position will be accepted through June 12th, 2024.
(NOTE : Le générique masculin est utilisé sans discrimination et uniquement dans le but d'alléger le texte.)
Boeing Distribution (BDI) est à la recherche d'un Associé ou d'un Professionnel de mi-carrière expérimenté en soutien à la clientèle de la chaîne d'approvisionnement pour joindre notre équipe de soutien à la clientèle. Dans ce rôle, l'accent sera mis sur le soutien à nos clients stratégiques. Ce poste est hybride. Cela signifie que le candidat sélectionné devra effectuer une partie de son travail sur place.
En tant que membre de BDI, relevant de la chaîne d'approvisionnement - Exécution, cette personne serait chargée de diriger le soutien à la clientèle pour BDI dans les Amériques. Soutenant principalement le marché BAGA composé de centres de services aéronautiques (FBO), fournitures d'entretien, de réparation et d'exploitation (MRO), opérateurs d'entreprises, compagnies régionales, écoles de pilotage, etc. Cette personne jouerait également un rôle déterminant dans la recherche de l'efficacité et de l'amélioration continue dans le cadre de la transformation numérique et de l'automatisation. En tant que leader de l'exécution chez BDI, cette personne devrait être à l'aise pour interagir quotidiennement avec tous les autres dirigeants de l'entreprise afin d'aborder des sujets liés au soutien à la clientèle et à l'expérience client. Ainsi que des interactions avec les clients et les fournisseurs lorsque des problèmes surviennent. Cette personne devrait se familiariser avec Titan SAP, IMS, Hybris et Spotfire.
Nos équipes recrutent actuellement pour un large éventail de niveaux d'expérience, y compris les spécialistes du soutien à la clientèle de la chaîne d'approvisionnement au niveau Associé et Expérimenté.
Responsabilités du poste :
Collaborer avec les partenaires commerciaux pour identifier des opportunités appropriées pour nos clients, ce qui pourrait inclure l'exploration d'options alternatives telles que la vente croisée et la vente incitative. Crée, maintient et renforce les relations avec les clients, développe une compréhension de la culture et des stratégies commerciales des clients. Interagit avec les clients et les partenaires internes lors de réunions en personne ou virtuelles, d'appels téléphoniques, de courriels et d'autres moyens de communication. Responsable de la santé des comptes clients et de fournir un support client de classe mondiale. Collabore avec le client pour déterminer des besoins spécifiques, recommander des solutions potentielles et impliquer les partenaires internes si nécessaire. Développe, prépare et présente des présentations aux clients et aux organisations internes. Conseille les clients sur l'état, les changements ou les améliorations des commandes et suit les problèmes liés à leurs comptes. Utilise plusieurs systèmes Boeing dans un environnement au rythme rapide. Répond aux demandes des clients et fournit des informations sur les produits, services, processus et opérations de Boeing. Répond aux demandes des clients et facilite la résolution des problèmes de livraison. Saisit, suit, surveille et coordonne les matériaux des clients, les exigences de livraison et les retours pour les commandes des clients. Analyse les demandes de pièces de rechange des clients, facilite les réponses et résout les problèmes de livraison. Surveille et partage les indicateurs de performance clés avec les clients et les partenaies internes. Interagit avec les clients et les ressources internes de Boeing.Ce poste est hybride. Cela signifie que le candidat sélectionné devra effectuer une partie de son travail sur place. Cela relève de la discrétion de l'équipe d'embauche et pourrait potentiellement changer à l'avenir.
L'employeur ne parrainera pas les candidats pour obtenir un statut de visa d'emploi.
Qualifications de base (compétences/expérience requises) :
3+ ans d'expérience dans l'industrie aérospaciale. 3+ ans d'expérience dans la chaîne d'approvisionnement et/ou les processus de la chaîne d'approvisionnement. 3+ ans d'expérience dans l'élaboration de présentations pour des cadres supérieurs et la présentation à ces derniers. 3+ ans d'expérience dans la collaboration entre plusieurs fonctions et organisations. Capacité à voyager à l'échelle nationale et internationale jusqu'à 25 % du temps. Doit être légalement autorisé(e) à travailler au Canada. L'individu ne doit pas représenter un risque pour la sécurité des biens contrôlés. Doit être éligible à manipuler des données contrôlées pour l'exportation vers les États-Unis.Qualifications préférentielles (compétences/expérience souhaitées) :
6 ans ou plus d'expérience professionnelle pertinente ou une combinaison équivalente d'éducation et d'expérience Connaissance de SAP Expérience en ingénierie / technique Expérience en gestion de compte et en support client Expérience en vente interneÉducation/Expérience typique :
Niveau 2 : L'éducation et l'expérience généralement acquises au terme d'une formation supérieure (baccalauréat, par exemple) et généralement 3 ans ou plus d'expérience professionnelle pertinente ou une combinaison équivalente de formation et d'expérience (par exemple, une maîtrise + 1 an d'expérience professionnelle pertinente, 7 ans d'expérience professionnelle connexe, etc.).
Niveau 3 : Éducation/expérience généralement acquises au terme d'une formation supérieure (baccalauréat, par exemple) et généralement 6 ans ou plus d'expérience professionnelle pertinente ou une combinaison équivalente de formation et d'expérience (par exemple, une maîtrise + 4 ans d'expérience professionnelle pertinente, 10 ans d'expérience professionnelle connexe, etc.).
Déménagement :
L'aide au déménagement n'est pas un avantage négociable pour ce poste. Les candidats doivent habiter dans la région immédiate ou déménager à leurs frais.
Informations supplémentaires :
Cette demande concerne un poste à recrutement local au Canada. L'employeur est Boeing Canada. Les candidats doivent être légalement autorisés à travailler au Canada. Les avantages sociaux et la rémunération sont déterminés par le Canada et ne font pas partie de la masse salariale de Boeing aux États-Unis. Il ne s'agit pas d'une mission d'expatriation.
Fourchette de salaire résumée :
Niveau 2 : CAD 54 000,00 – CAD ,00
Niveau 3 : CAD 66 000,00 – CAD ,00
Veuillez également soumettre un CV rédigé en anglais.
Les candidatures pour ce poste seront acceptées jusqu'au 12 juin 2024.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
No relocation availableExport Control Requirement:
Safety Sensitive:
This is not a safety sensitive positionContingent Upon Award Program
This position is not contingent upon program awardExperience Level:
Individual Contributor - 2Job Type:
RegularJob Code:
GCB5I2 (GCC)-
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