![Laura Canada](https://contents.bebee.com/companies/ca/laura-canada/avatar-Tw6Wl.png)
Customer Experience Lead
1 week ago
Laura Canada is an iconic and innovative family-owned retailer housing two leading women's fashion apparel brands, Laura and Melanie Lyne.
We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.
At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.
Job Description:
- Customer Service
- Observes and coaches team members' behaviors to maintain high standards of customer service and product knowledge.
- Acts as a role model by providing exemplary customer service using Laura Canada's customer service standards.
- Effectively builds and maintains a personal clientele by using Laura Canada's tools and ensures all Sales Associates do the same.
- Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers' unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
- Conducts SPA weekly.
- Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
- Fosters a vibrant, fun, energetic and enjoyable store environment.
- Floor Leadership
- Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
- Continually monitors traffic trends and reacts in a timely manner.
- Identifies team members' issues and communicates them to the Store Manager.
- Business Management
- Assists Store Manager in providing a store environment which consistently maintains Laura Canada's visual presentation, merchandising and housekeeping standards.
- Assists Store Manager in dressing window mannequins to showcase the store's inventory and adheres to visual standards, including any mandatory directives that may be issued.
- Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
- Assists Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, direct ship and special order requests) accurately and in a timely manner.
- Acts as a backup to the Store Manager.
- Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
- Store Performance
- Sales
- Closing ratio
- Hours
- Shrink
- Dollars per transaction
- Units per transaction
Qualifications:
Requirements:
- Contagious passion for fashion and customer service
- A minimum of 1 year experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow
- Excellent communication and interpersonal skills
- Demonstrates initiative on an ongoing basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.
- English and/or French as required.
-
Customer Experience Team Lead
1 week ago
Mississauga, Ontario, Canada ISTITUTO MARANGONI Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...
-
Director, Customer Experience
1 week ago
Mississauga, Ontario, Canada goeasy Ltd. Full timeEmbark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX ....
-
Director, Customer Experience
1 week ago
Mississauga, Ontario, Canada goeasy Full timeEmbark on a journey with one of Canada's fastest growing companies - welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also...
-
Manager of Customer Experience
1 week ago
Mississauga, Ontario, Canada American Tall Full timeAmerican Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men, and women, up to 7'1. Founded by a father and son duo in 2015, the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent...
-
Customer Experience Representative
1 week ago
Mississauga, Ontario, Canada Groupe CMI Full timeCMI Solar:Title: Customer Experience Representative Location:Mississauga, Ontario Type**:Full-TimeCMI Solar, a leading provider of solar energy solutions in Ontario, is seeking an experienced and motivated Customer Experience Representative to join our team. The Customer Experience Representative will be responsible for delivering exceptional customer...
-
Customer Experience Specialist
1 week ago
Mississauga, Ontario, Canada Carrier Enterprise Canada Full timeCareer Opportunity - Carrier Enterprise Canada, L.P.Customer Experience Specialist (Commercial)Reporting to:Customer Experience ManagerLocation:Mississauga, ONThe Opportunity: Accepting and processing new orders from Territory Managers, Inside Sales Reps and customers in a call center environment Keeping the customers and/or sales department aware of product...
-
Temporary Customer Experience Manager
1 week ago
Mississauga, Ontario, Canada Victoria's Secret Full timeDescription A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. This is a temporary contract role. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line...
-
Customer Experience Associate
4 weeks ago
Mississauga, Ontario, Canada Scotiabank Full timeRequisition ID: 197491 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customer Experience Associate
1 month ago
Mississauga, Ontario, Canada Scotiabank Full timeRequisition ID: 197491 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customer Experience Associate
1 week ago
Mississauga, Ontario, Canada TD Bank Full timeWork Location:Mississauga, Ontario, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.This role is required to understand customer needs and identify opportunities...
-
Customer Experience Associate
1 week ago
Mississauga, Ontario, Canada TD Bank Full timeCustomer Experience Associate - Spanish or Portuguese Speaking:BRJob Category - Primary Retail Banking Customer ServiceWork Location 3005 Mavis RoadEmployment Type RegularCity MississaugaTime Type Part TimeProvince/State OntarioHours 15Workplace Model OnsiteDepartment OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and...
-
Customer Experience Supervisor
1 week ago
Mississauga, Ontario, Canada Allegion Full timeCreating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.At Allegion: We're Redefining Security. Allegion...
-
Customer Experience Professional I
1 week ago
Mississauga, Ontario, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Toronto and Calgary. The role of a Customer Experience Professional - Fordis Team (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating...
-
Lead, Transformation Experience Design
1 week ago
Mississauga, Ontario, Canada World Vision Canada Full timeAre you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too.Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.You will experience Christian faith in action helping to make real and...
-
Customer Experience Analyst
1 week ago
Mississauga, Ontario, Canada beBee Professionals Full timeBeBee Professionals is looking for a Customer Experience Analyst to join our team in Mississauga. The successful candidate will be responsible for analyzing customer feedback and developing strategies to improve customer experience.The ideal candidate should have a Bachelor's degree in Business Administration, Marketing, or a related field. They should also...
-
Business Analyst, Customer Experience
1 week ago
Mississauga, Ontario, Canada Just Energy Full timeDescriptionBusiness Analyst, Customer ExperienceJob Summary:Responsibilities: Work closely with business stakeholders to understand customer communication needs, challenges, and goals, translating into requirements documentation for delivery systems that adhere to established regulatory, industry, and business best practices. Partner with analytics teams to...
-
Customer Experience Manager
1 week ago
Mississauga, Ontario, Canada Scotiabank Full timeCustomer Experience Associate - Heartland Town Centre, Mississauga Hours / Weekly) Customer Experience Associate - Heartland Town Centre, Mississauga (18.As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Bilingual Customer Experience Manager
1 week ago
Mississauga, Ontario, Canada Bayshore HealthCare Full timeABOUT THE ROLE:The Patient Support Services (PSS) Customer Experience Manager is responsible for overseeing our back-office call center support processes and activities. Your leadership and management skills will be vital in motivating and promoting a culture of exceptional customer experience within the Division.As the Supervisor, Customer Experience, you...
-
Director of Customer Experience
1 week ago
Mississauga, Ontario, Canada Davaco LP Full timeCompany OverviewDAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that...
-
Customer Experience Manager
1 week ago
Mississauga, Ontario, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Associate - Highway 10 & Kirwin, Mississauga (18.As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...