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Analyst, Customer Service
3 months ago
At Nutrien, our Purpose is to
grow our world from the ground up and we do so with safety and integrity as our core values.
Nutrien is a leading provider of agricultural products, services, and solutions.
With approximately 23,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world's largest producers of nitrogen and phosphate.
We also operate a leading agriculture retail network that services over 500,000 growers.We harvest the best. Diverse views and experience make us strong.
We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
Working at Nutrien will provide you an opportunity to help us _Feed the Future, _and grow your career.Reports to the AR Operations Supervisor.
What you will do:
- Knowing both Legacy and Nutri-Grow products inside and out so that you can answer questions
- Identifying needs and helping branches/customers with inquiries, including educating users about new features and functionalities
- Creating and updating our internal CS software (ServiceNow) with information about issues and useful discussions with users
- Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary
- Acknowledging, resolving, and following up with branches/customers to ensure their issues are resolved
- Assist in training Customer Support Representatives and share effective workarounds with team members
- Maintaining a positive, empathetic, and professional attitude toward parties at all times
- Ensure customer satisfaction and provide professional customer support
- Keeping records of interactions, transactions, comments and complaints
- Perform other duties and projects as assigned by Management
What you will bring:
- Self-Motivated and the ability to work well under pressure, performing at high levels in fast paced ever changing work environment
- Ability to anticipate needs and follow through with minimum direction
- Ability to lead by example and work well with others
- Strong prioritization and organizational skills
- Strong computer skills (Microsoft Office-Excel)
- SAP s/4 Hana FI and High Radius CAA experience is a plus
- Experience using help desk software and remote support tools, along with CRM knowledge
- Excellent communication, problemsolving skills, and multitasking abilities
- Patience when handling tough cases
- High School diploma/GED
- Accounting and/or Customer Service experience
Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics
**EOE race/color/sex/sexual orientation/gender identity/disability/veteran
