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B2b Customer Service Representative

3 months ago

Markham, Ontario, Canada Pacific Smoke International Inc Full time

B2B Customer Service Representative
- at Pacific Smoke International Inc.
  • On-Site (Up to 3 days in office)
    Do you believe that a company's success depends on its people? If so, PSI is the place for you PSI is nothing without the people who build, design and support it. We're looking for a B2B Customer Service Representative to join our scaling organization.
At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes.

As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013.

However, we have much more to accomplish for our customers, and we're looking for a culturally aligned B2B Customer Service Representative to join our dynamic team located in Markham.


What's important to us:

We are seeking to attract individuals who share and demonstrate our core values
:_Judgement, Curiosity, Agility, Results, Accountability, Teamwork_.**
The B2B Customer Service will:
  • Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner
  • Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
  • Processes orders, returns, credits, purchases, and issue invoice orders into the company ERP system
  • Keep records of customer interactions, and make adjustments to customers' accounts; build sustainable relationships of trust through open and interactive communication
  • Collaborate with various departments and external vendors to ensure customer satisfaction and maximize productivity
  • Process and file warranty claims, including a validation process to evaluate warranty claims and process into the company ERP system
  • Other responsibilities assigned by the Manager

To be successful you should have:

  • 1-2 years of work experience in a customer-oriented role is an asset
  • Strong communication skills (written and verbal)
  • Ability to work
    11am to 7pm:
  • Post-Secondary education is an asset
  • Experience working in an industrial environment/distribution firms using an ERP System is an asset
  • Outgoing personality, detailoriented and strong judgment, tact, and diplomacy to handle challenging clients over the phone
  • Customer Focused: able to meet and exceed the needs of customers by delivering highquality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
  • Thrive in a fastpaced startup environment. Naturally curious; you love learning and improving yourself
  • Proactive problemsolving and situational analysis
  • Goaloriented with good time management and organizational skills
  • Basic computer skills (Microsoft Excel and Word)
  • Ability to multitask, prioritize, and manage time effectively

What you can expect from Pacific Smoke International:
At our company, we strive to provide our team members with the best possible support.

Here is an overview of the current benefits and perks we offer:

  • A total compensation package that includes a group benefits program
  • Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential
  • Three weeks of Vacation
  • Awards for top performers and employee tenure
  • A unique opportunity to build, grow and leave your impact on a US$25billion industry
  • To work with a group of people who are humble, supportive, and care about our customers
  • Product at distributor pricing to all employees
  • Company events
  • EAP (Employee Assistance Program) Program


If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI.

You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.