Boutique Manager

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder's motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

At Piaget Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Piaget | Toronto, Canada

Role Overview

Reporting to the Director of Network Sales, the Boutique Manager role is a brand ambassador of Piaget, who is responsible for achieving sales targets & KPI's, developing a sales team, client networking, and enforcing operational policies. This role demonstrates the refined luxury lifestyle of Piaget through customer service, attitude, and behaviour, always making decisions in the best interest of providing an elevated client experience. As a leader, he/she manages his/her team in line with Piaget's values and supports talent development for individual careers and collective team performance.

Key Responsibilities

SALES:

• Responsible for the achievement of sales goals and KPIs while proactively enhancing the client database.
• Define, together with the Network Sales Director, the annual strategic action plan as well as objectives of the boutique.
• Demonstrate creativity & "thinking outside the box" in generating business for the boutique.
• Community outreach and networking to identify new business and client opportunities.
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
• Strategize & execute outreach to local prestige market.

TEAM MANAGEMENT:

• Develop, train, and motivate boutique team to achieve individual sales goals and client development.
• Play an active role on the selling floor with spot coaching and training.
• Ensure team understands and is compliant with all Richemont and Piaget compliance and standards.
• Conduct regular touch bases to review associate performance and KPI's in development of overall business strategies.
• Partner with Human Resources and Network Sales Director to oversee recruitment and hiring of sales team.
• Develop your team through the annual PMP process, assigning objectives and KPI's—making regular assessments during the year.
• Partner with the Network Sales Director to establish a strategic development plans for each team member.

CLIENT EXPERIENCE:

• Deliver the Piaget experience to the highest standard to all clients and prospects while adhering to brand guidelines.
• Provide exceptional customer service and create memorable moments by surpassing client's service expectations.
• Be a Piaget Ambassador & develop a detailed knowledge of all Piaget creations.
• Activate CRM activities within the boutique and work with the sales team to execute according to brand guidelines.
• Develop and execute strategic events to enhance the client experience in and out of the boutique
• Ensure quality of data capture while also maintaining local compliance rules and regulations.

GENERAL OPERATIONS:

• Shared responsibility of P&L of boutique with controlling of the boutique expenses (discounts, gifts, T&E, etc).
• Ensure Boutique check list is fully implemented, and that Brand's guidelines are respected with no exception.
• Oversee the process of staffing and scheduling associates to ensure Richemont and local state compliances.
• Follow and implement all required Richemont and brand procedures, standards and policies.
• Facilitate weekly/monthly/quarterly/yearly reporting to support business objectives.
• Delegate boutique operational activities and establish clear responsibilities within your team.
• Handle relationships and commissions with third parties (tour guides, concierges...) according to guidelines.
• Ensure boutique is properly maintained (lights, furniture...) and take corrective actions to repair as needed.

STOCK MANAGEMENT:

• Oversee all operational processes in partnership with Operations and Richemont Teams including shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.
• Manage and support the team with daily and annual inventories and cycle counts.
• Coordinate with Operations team on any High Jewelry/HTI needs and stock movement.
• Control the quality of the stock (scratches, movements, batteries for quartz watches...) and make sure all pieces are handled with extra care and in perfect selling conditions.
• Oversee store visual merchandising presentations and ensure alignment with brand direction and business trends.

Qualifications

• 5 to 10 years' experience with a strong passion and understanding for the luxury retail and/or service industry.
• Passion for developing teams and implementing actionable development plans.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Ability to motivate others, has a "team player" spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software
• Assist with special projects as needed
• Enthusiastic, self-confident, and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace, and manage change.
• Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
• Must be able to work a retail schedule in boutique including weekends & holidays.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

We Offer

Richemont cares about our associates' health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life's challenges. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

Salary will be negotiated based on relevant skills and experience