Customer service representative

1 week ago

Longueuil, Quebec, Canada Randstad Canada Full time
Are you looking for a job with a world-renowned laboratory and environmental testing services company?

Are you looking for a position with a collaborative environment and opportunities for professional growth throughout the company?

Are you passionate about helping others, appreciate and aim to preserve the environment and protect the planet?

This is the job for you


Under the supervision of the Assistant Director of Customer Experience, the Customer Experience Representative is responsible for providing comprehensive customer support by managing inbound and outbound calls, handling requests via various communication channels, coordinating internal and external resources, and ensuring regular follow-up with customers by phone or email.


By working for this company, you contribute to important causes such as environmental protection, and attractive benefits that attract many talented candidates.

Permanent position

When:
as soon as possible

Where:
Longueuil Longueuil

Salary:
from $19 to $22/hour

Schedule:
hybrid, 3 days in the office and 2 days telecommuting (once training completed)

Advantages

For this position, here are the benefits offered:

  • Permanent position with a stimulating work environment that offers development and enhancement.
  • Manager who listens and cares about her employees
  • Quick start;
  • A work environment that promotes employee well being.
  • Vacation 2 weeks per year;
  • Advantageous group insurance plan 30% employee/70% employer premium
  • Possibility of contributing to a group RRSP and employer contribution of 3% of salary.
  • Employee assistance program
  • Parking available;
  • Accessible by public transit
Responsibilities

Responsibilities:

  • Greet and handle incoming calls and emails in a courteous and professional manner ;
  • Manage customer requests via the company website;
  • Receive and serve customers at the reception desk according to schedule;
  • Identify customer needs and take appropriate action accordingly;
  • Provide support to customers and inform them about the company's services;
  • Liaise between customers, consultants and operations;
  • Place material orders according to customer requests;
  • Maintain inventory of supplies;
  • Issue certificates as requested by customers;
  • Update customer files;
  • Manage credits and make corrections to ongoing projects.
Qualifications

  • Minimum 2 years experience in customer service or call center environment
  • Willing to work in a customer contact center environment over the phone
  • Strong interest in environmental and/or biochemical fields
  • Proficiency in Office suite;
French-English bilingualism, spoken and written;

  • Experience in a laboratory would be an asset, as the position involves
  • Excellent customer service skills;
  • Ability to interact professionally and maintain a positive attitude with customers, colleagues and superiors;
  • Strong teamwork skills;
  • Ability to solve problems constructively;
  • Thoroughness, organizational skills and ability to manage priorities;
  • Adaptability and flexibility;
  • Ability to work effectively in a dynamic, fastpaced environment.
Summary

Position:
customer service representative - environmental field

Salary:
$19 to $22/hour

Schedule:
Monday to Friday, 8:30 a.m. to 5 p.m.

Location:
longueuil + 2 days at home

Apply directly online or send me your CV to the following address:


We will review your application carefully and contact you promptly with details of the position if your profile matches this position.

Not quite what you're looking for?
Contact us to discuss your aspirations and find out how we can help you find your ideal job

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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