Business Peformance Specialist

1 week ago

Newmarket, Ontario, Canada York Region Full time

Job Description:

POSITION PURPOSE


This position is responsible for providing a full range of activities which support Housing York Inc.'s continuous improvement, operational effectiveness and efficiency, including designing and documenting of processes; tracking and analyzing trends and issues; making recommendations to drive improvements; and supporting implementation of improvement efforts.

Provides advice to staff as the continuous improvement specialist.

MAJOR RESPONSIBILITIES

  • Recommends and assists in implementing future program and operational needs required to enhance Housing York Inc. productivity.
  • Works directly with Housing York Inc. staff to understand program/operational concept, objectives and approach to service delivery.
  • Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking.
  • Supports the branch and department functions with workflow analysis and business process mapping.
  • Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured.
  • Work with Housing York Inc. staff to articulate business needs and requirements for improvement implementations.
  • Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research.
  • Develops strong working relationships with key staff members in the assigned functional areas.
  • Researches business process improvement trends and practices.
  • Conducts research and participates in activities related to the negotiation, finalization, reconciliation and reporting requirements related to various intermunicipal agreements, and makes recommendations as required.
  • Prepares various reports including relevant reports for Management, as required.
  • Assists with writing, editing and evaluating Housing York Inc. communication material as required.
  • Coordinates quarterly and annual Branch performance planning and reporting activities.
  • Shares information regarding Housing York Inc. initiatives and other best practices with internal and external partners.
  • Provides advice and guidance to staff on continuous improvement.
  • Responds to inquiries and resolves concerns, as appropriate.
  • Ensures that services provided meet Regional customer service standards.
  • Participates on committees, work groups, task forces and special projects, as assigned.
  • Manages information in accordance with legislation and corporate standards.
  • Performs other duties as assigned, in accordance with Housing York Inc. objectives

QUALIFICATIONS

  • Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience.
  • Minimum three (3) years' experience in research, business planning, business analysis, process mapping, workflow and process redesign.
  • Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness.
  • Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs.
  • Demonstrated knowledge and skills in project management, presentation and problem solving.
  • Demonstrated ability in the Region's core competencies.
  • Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
  • Demonstrated organizational, conceptual, analytical/evaluative, presentation and reportwriting skills.
  • Ability to participate in and coordinate crossfunctional, multidisciplinary teams producing innovative process designs using Continuous Improvement methodologies.
  • Ability to aid in the design, configuration and implementation of business transaction processes.
  • Ability to work on multiple projects with overlapping deadlines.
  • Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
  • Ability to travel to offsite locations, as required.
  • Ability to work outside regular business hours, as required.

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