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Access York Business Performance Specialist
3 months ago
MAJOR RESPONSIBILITIES
Recommends and assists in implementing future program and operational needs required to enhance Branch or Department productivity. Works directly with Branch or Department staff to understand program/operational concept, objectives and approach to service delivery. Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking. Supports the branch and department functions with workflow analysis and business process mapping. Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured. Work with Branch or Department staff to articulate business needs and requirements for improvement implementations. Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research.QUALIFICATIONS
Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience. Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness. Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs. Demonstrated knowledge and skills in project management, presentation and problem solving. Demonstrated ability in the Region's core competencies. Ability to aid in the design, configuration and implementation of business transaction processes. Ability to work on multiple projects with overlapping deadlines. Ability to travel to offsite locations, as required. Ability to work outside regular business hours, as required.