Guest Service Agent

1 week ago

Whistler, British Columbia, Canada Vacasa Full time

$1000 SIGNING BONUS OPPORTUNITY (paid in 2 parts)**
Why Vacasa


We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.

Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day.

You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for


Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes in
Whistler, BC.


What you'll do

  • Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
  • Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or realtor visits
  • Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
  • Build and maintain business relationships and open lines of communication with other internal support teams

The skills you'll need

  • Technical computer skills required on all forms of hardware laptops, tablets and mobile devices
  • Ability to work well under pressure in an agile, fastpaced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures

Work environment and physical demands

  • Availability to work Sunday through Saturday, early mornings and evenings as needed, shifts varied between 7 AM and 11 PM
  • Ability to use hands to finger, handle or feel, and reach with hands and arms
  • Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend, stoop, squat, kneel, and twist
  • The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

- $22 CAD/hr
- $1000 Signing Bonus (paid in 2 parts)

What you'll get

  • Extended Medical and Dental
  • Registered Retirement Savings Plan company match
  • Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts
  • All the equipment you'll need to be successful
  • Great colleagues and culture, monthly socials
- $1000 Signing Bonus (paid in 2 parts)

  • Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
  • Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
  • An offer of employment for this role will be contingent upon the successful completion of a background check._

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada WHISTLER PREMIER Full time

    Hello WhistlerWhistler Premier is now hiring for a Guest Services AgentWe have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join usOur Guest Services Agents are responsible for performing all front desk related functions, acting as the guests first and last point of...

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada Aava Whistler Hotel Full time

    A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the...

  • Guest Services Agent

    1 week ago

    Whistler, British Columbia, Canada Whistler Platinum Full time

    Whistler's leading Vacation Rental Management company, Whistler Platinum, is hunting for an amazing person to join our growing teamThe benefits of working for Whistler Platinum Minimum $21p/h based on experience Access to free golf at Big Sky and Fairmont golf courses throughout the summer Staff housing Ski/Snowboard pass or recreational pass Fulltime...

  • Guest Services Agent

    1 week ago

    Whistler, British Columbia, Canada Whistler Platinum Full time

    Whistler's exclusive Property Management company, Whistler Platinum is on the hunt for an amazing person to join our growing teamThe benefits of working for Whistler Platinum Minimum $21p/h based on experience Access to free golf at Big Sky and Fairmont golf courses throughout summer Staff housing Ski/Snowboard pass or recreational pass Fulltime employees...

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada Viaggio Hospitality Group Full time

    Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings...

  • Guest Service Agent

    3 weeks ago

    Whistler, British Columbia, Canada Ziptrek Full time

    Salary: Starting at $21.75Role SummaryOur Guest Service Agents consistently provide exceptional service by focusing on each guest's individual needs, proactively anticipating areas of concern and providing informed descriptions and recommendations on all Ziptrek products. The smooth coordination of guest requirements from reservations to signing waivers and...

  • Guest Service Agent

    2 months ago

    Whistler, British Columbia, Canada Ziptrek Full time

    Salary: Starting at $21.75Role SummaryOur Guest Service Agents consistently provide exceptional service by focusing on each guest's individual needs, proactively anticipating areas of concern and providing informed descriptions and recommendations on all Ziptrek products. The smooth coordination of guest requirements from reservations to signing waivers and...

  • Guest Services Supervisor

    1 week ago

    Whistler, British Columbia, Canada Ziptrek Full time

    Role SummaryThe Guest Services Supervisor ensures the highest level of service at all times by meeting the individual needs of each guest and proactively anticipating problems before they arise. This role assists with the training and shadowing of new Guest Service Agents. Guest Services Supervisors use their knowledge of Ziptrek policies and procedures to...

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada Blackcomb Peaks Accommodations Full time

    About usBlackcomb Peaks Accommodations is a Property Management company in Whistler, BC. Our top-priortiy is guest satifaction.Key Responsibilities: Take ownership and responsibility to ensure items are completed and communicated to all parties involved Listen to guests concerns or complaints, and resolve any issues in a timely manner Maintain security...

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada Vacasa Full time

    What We're SeekingVacasa is in search of a dedicated, enthusiastic employee who is deeply committed to providing exceptional customer service. By offering personalized assistance to our guests and owners, you will play a key role in managing our rapidly expanding collection of vacation homes.Compensation$ CAD / hourFurther details on benefits and company...

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada Vacasa Full time

    $1000 SIGNING BONUS OPPORTUNITY (paid in 2 parts)**Compensation: $22 CAD/hr- $1000 Signing Bonus (paid in 2 parts)What you'll get Extended Medical and Dental Registered Retirement Savings Plan company match Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish Employee Assistance Program Career advancement opportunities Employee...

  • Guest Services Agent

    1 week ago

    Whistler, British Columbia, Canada Crystal Lodge & Suites Full time

    WHAT IT'S ALL ABOUTLOCAL, FUN & FRIENDLY, PROGRESSIVE, RESPECT, TEAM PLAYDo you like some variety in your day to day? Are you looking for a job with flexible hours to support your active lifestyle? If so, this might be the place for you We are a group of FUN & FRIENDLY people looking for some fresh faces to add to our Crystal Lodge familyHOUSING options.WHAT...

  • Guest Service Agent

    1 week ago

    Whistler, British Columbia, Canada Crystal Lodge Full time

    WHAT IT'S ALL ABOUTLOCAL, FUN & FRIENDLY, PROGRESSIVE, RESPECT, TEAM PLAYDo you like some variety in your day to day? Are you looking for a job with flexible hours to support your active lifestyle? If so, this might be the place for you We are a group of FUN & FRIENDLY people looking for some fresh faces to add to our Crystal Lodge familyWHAT YOU'LL GET TO...

  • Front Desk Agent

    1 week ago

    Whistler, British Columbia, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team come May 2024As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver...

  • Guest Services

    1 week ago

    Whistler, British Columbia, Canada FAIRMONT Full time

    Company Description Your team and working environment**:Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure...

  • Royal Service Agent

    1 week ago

    Whistler, British Columbia, Canada Fairmont Château Whistler Full time

    Company DescriptionYour team and working environment:Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure...

  • Visitor Centre Agent

    1 week ago

    Whistler, British Columbia, Canada Tourism Whistler Full time

    Job Title: Visitor Centre AgentDepartment: Visitor ServicesPosition Status: Full Time, Summer ContractLIMITED HOUSING AVAILABLE FOR THIS ROLEAbout Tourism WhistlerWe love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and...

  • Guest Services Supervisor

    1 week ago

    Whistler, British Columbia, Canada Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Guest Services Associate

    1 week ago

    Whistler, British Columbia, Canada Sea to Sky Gondola Limited Partnership Full time

    Guest Services AssociateFull-time/Part-time, SeasonalStart Date: Asap End Date: Mid-late OctoberHours Per Week: Guest visit and weather dependent)Wage:$ $18.00/based on experienceAt the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our Team Members, and our Guests, have a great experience....

  • Associate, Guest Services

    1 week ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...