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Spa Guest Experience Coordinator
4 months ago
About Us:
Join our dynamic team at Eau Spa, where we prioritize exceptional guest experiences and wellness services. Our luxurious spa offers a tranquil escape for individuals seeking relaxation and rejuvenation.
Position Overview:
Opportunity for Career Growth:
For individuals who demonstrate exceptional skills and a strong commitment to guest satisfaction, there is the opportunity to take on leadership and management roles within our spa.
Showcasing initiative, dedication, and a passion for excellence can open doors to expanded responsibilities and leadership opportunities within our organization.
Join us in shaping the future of spa hospitality and wellness management.Responsibilities:
- Greet guests warmly upon arrival and ensure they feel valued and attended to throughout their visit.
- Manage spa reservations, including scheduling appointments, confirming bookings, and handling cancellations or modifications.
- Coordinate with spa therapists and staff to ensure efficient service delivery and timely appointments.
- Provide detailed information about spa services, packages, and amenities to guests, helping them make informed decisions.
- Address guest inquiries, concerns, and feedback promptly and professionally, striving to exceed expectations.
- Maintain cleanliness and organization in the reception and guest areas, creating an inviting environment for relaxation.
- Collaborate with the spa management team to develop and implement strategies for enhancing guest satisfaction and loyalty.
- Assist in promoting spa offerings, special promotions, and events to drive revenue and attract new clientele.
- Uphold the spa's standards of excellence in service delivery, professionalism, and hospitality at all times.
Qualifications:
- Previous experience in a guest service or hospitality role, preferably within a spa or wellness environment.
- Strong interpersonal skills with the ability to build rapport with guests and colleagues.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Detailoriented and organized, capable of managing multiple tasks efficiently in a fastpaced environment.
- Proficiency in spa management software or reservation systems is desirable.
- Passion for wellness and commitment to delivering exceptional guest experiences.
- Flexibility to work evenings, weekends, and holidays as needed.
Join Our Team:
- Please submit your resume and a cover letter outlining your qualifications and interest in the role. We look forward to welcoming you to our team_
Job Types:
Full-time, Part-time
Salary:
$16.00-$20.00 per hour
Expected hours:
per week
Benefits:
- Company events
- Onsite parking
- Store discount
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to Commute:
- Wolfville Ridge, NS B4P 2R2 (required)
Ability to Relocate:
- Wolfville Ridge, NS B4P 2R2: Relocate before starting work (required)
Work Location:
In person