Manager, Help Desk

1 week ago


Brossard, Quebec, Canada Power Factors Full time

ABOUT POWER FACTORS


Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions.

Power Factors fights climate change with code.


Power Factors has incorporated its four flagship solutions Drive, Greenbyte, Unity and BluePoint to build an integrated suite of open and smart apps.

These apps are purpose built for asset management, field service optimization, and performance optimization.

Leveraging the domain expertise and machine learning-based advanced analytics within these apps, customers can maximize the value of their renewable assets to stay competitive.


Power Factors' renewable energy software platform is one of the most extensive and widely deployed solutions in the market with over 200 GW of wind, solar, hydro, and energy storage assets managed worldwide.


ABOUT THE ROLE
This role would require to come to office 1-2 days a week or whenever there is a need.

WHAT YOU WILL BE DOING

  • Provide handson leadership for the IT Helpdesk Team under your supervision.
  • Set a positive example by meeting organizational expectations and inspiring direct reports to perform at their best.
  • Be an effective communicator, ensuring that your team understands your expectations while setting goals that align with organizational objectives.
  • Support the IT team members with ticket escalation, troubleshooting and problem solving.
  • Help team members develop their skills and advance in their roles.
  • Delegate tasks and responsibilities to team members based on their strengths and expertise.
  • Actively participate in the planning of long
- and short-term IT system roadmaps.

  • Oversee productivity and efficiency levels, ensuring that projects are completed within deadlines.
  • Develop and implement procedural documentation.
  • Manage budgets related to your department and team.
  • Set up and maintain Domain Services
  • Participate in security infrastructure implementation and maintenance.
  • Evaluate and propose new technology solutions.
  • Participate in other crossfunctional projects as needed.

WHAT YOU WILL NEED TO BE SUCCESSFUL

  • College or University Computer Science degree or equivalent.
  • Minimum 5 years of experience in technical support related to relevant technologies, with a focus on enduser support, contract and supplier management, and infrastructure.
  • Minimum 2 years in an IT leadership role.
  • Experience in
    people management (leading and developing teams).
  • Working experience and knowledge of systems and network security best practices.


We are an agile software development company - big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies.

We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

A humble cause with a clear purpose - you will help us fight climate change with every day at work. We aim to be environmentally conscious in all aspects of our operations.

Work with passionate experts and top-talents in your field - we are proud of our highly skilled crowd and the savviness each of us brings to the team.

Friendly and uplifting atmosphere - we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.

Flexible hours and workplace - it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.

All the benefits you expect (and more) - besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



  • Brossard, Quebec, Canada Compass Canada Full time

    Working Title: Cafeteria General Help and Cashier Employment Status: Seasonal Starting Hourly Rate: 15.75 Address: 4245 boul. Décarie, Montréal New Hire Schedule: 8h30 à 14h00 du lundi au vendredi (27.5 h semaine) You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support...


  • Brossard, Quebec, Canada Compass Canada Full time

    Working Title: Cafeteria General Help and Cashier Employment Status: Seasonal Starting Hourly Rate: 15.75 Address: 4245 boul. Décarie, Montréal New Hire Schedule: 8h30 à 14h00 du lundi au vendredi (27.5 h semaine) You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support...


  • Brossard, Quebec, Canada Rona Inc. Full time

    This position is located in Brossard on the South shore of Montréal, QuébecWe require all our store associates in Quebec to speak French fluentlyA management position in the dynamic retail environmentAre you seeking a significant challenge and do you have experience in overseeing large-scale retail operations? Our highly dynamic Réno-Dépôt Brossard...


  • Brossard, Quebec, Canada Acuity Brands Full time

    Job Summary:As the Bilingual Talent Acquisition Specialist for Hourly roles, you will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable Hourly talent for our multi-site organization (4 different locations in the Greater Montreal area), as well as strengthening our employer brand...


  • Brossard, Quebec, Canada Nortera Full time

    Joining Nortera means choosing opportunities to grow togetherAs the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food.Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte. Competitive salary,...

  • Mdm Specialist

    1 week ago


    Brossard, Quebec, Canada Centrale RH Full time

    An English description will follow**EMPLOYEUR SITUÉ À MONTRÉAL**- **Indispensables**:_- Bilinguisme (français et anglais)- Expérience pertinente dans les services gérés de TEM (gestion des dépenses de télécommunications) (3 ans minimum)- Expérience dans la configuration, le déploiement et la gestion des appareils mobiles à l'aide de solutions...


  • Brossard, Quebec, Canada BROKOU INC. Full time

    Education: Bachelor's degree Experience: 5 years or more- or equivalent experienceWork setting: Computer hardware or software retailer/wholesaler Help desk Consulting firm Office buildingCertificates, licences, memberships, and courses: Project Management Professional (PMP)Computer and technology knowledge: Database software Software developmentSecurity and...


  • Brossard, Quebec, Canada Lids Inc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Store # - Mall Name: Champlain Mall Produce sales gains, by providing customer service. Meet or exceed Company Objectives in all individual statistics. Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and...

  • Front desk clerk

    2 months ago


    Brossard, Quebec, Canada Courtyard by Marriott Montreal Brossard Full time

    Processes all guest check-ins and check outs. Processes all payment types such as room charges, debit, or credit. Answers, records, and processes all guest calls, messages, requests, questions, or concerns. Coordinates with Housekeeping to track readiness of rooms for check-in. Supplies guests with directions and information regarding property and local...

  • Front Desk Agent

    1 week ago


    Brossard, Quebec, Canada BEST WESTERN BROSSARD Full time

    Welcome to the Best Western Brossard,We are currently looking for a full time day shift employee and a part time weekend employee to assist the reception manager with daily task and continue great communication amongst the departments.Schedule: Full-time Monday to Friday 8h30 to 16h30 with possibility to assist with other shifts if needed (evenings,...


  • Brossard, Quebec, Canada BROKOU INC. Full time

    Education: Bachelor's degree Experience: 5 years or more Computer and information sciences, generalWork setting: Help desk Consulting firm Government department and/or agencySecurity and safety: Criminal record checkScreening questions: Are you available for the advertised start date? Are you currently legally able to work in Canada? Do you have previous...

  • Department Manager

    4 weeks ago


    Brossard, Quebec, Canada Walmart Canada Full time

    What you'll do...LEADER, COACH, TEAM PLAYER—ALL ROLLED INTO ONE. It takes a special kind of person to be a Department Manager at Walmart—because we're every bit as committed to our team culture as we are to our customers. No matter the department, our Managers are friendly, confident communicators who know how to get the best out of their team—and...

  • Department Manager

    1 month ago


    Brossard, Quebec, Canada Walmart Canada Full time

    What you'll do...LEADER, COACH, TEAM PLAYER—ALL ROLLED INTO ONE. It takes a special kind of person to be a Department Manager at Walmart—because we're every bit as committed to our team culture as we are to our customers. No matter the department, our Managers are friendly, confident communicators who know how to get the best out of their team—and...

  • Associate Manager

    1 week ago


    Brossard, Quebec, Canada Manulife Full time

    Associate Manager - Technology Infrastructure Security Audit Manulife Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. View company page We are a leading financial services provider committed to making decisions easier and lives...


  • Brossard, Quebec, Canada Scotiabank Full time

    Requisition ID: 198793Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.In the role of Senior Manager, Problem Management and Initiatives, you lead, build, and maintain all facets of problem management and initiative management supporting Scotiabank's Fraud Threat Management function. This role supports...

  • Project Manager

    1 week ago


    Brossard, Quebec, Canada Eaton Corporation Full time

    What you'll do: Position Overview: There is no better time to join Eaton than in this exciting era of power management. We're reimagining innovation by adapting digital technologies — connected devices, data models, and insights — to transform power management for safer and more sustainable, and efficient power use. Our teams are collaborating to build...


  • Brossard, Quebec, Canada National Bank of Canada Full time

    Primary Locations:Brossard, Quebec**:Attendance:Hybrid**:Employee Status:Regular**:Schedule:Full-time**:The Agri-Food Group is growing rapidly.By joining our specialized team, you'll have the opportunity to support the sector's top agri-food players in all their financing projects.As Manager Financing Solutions Agro Industry, and in collaboration with your...


  • Brossard, Quebec, Canada Urban Barn Ltd. Full time

    Help people create homes they love. Join the Urban Barn team as a Manager in Training supporting our stores in Quebec (home store would be DIX30 or Boucherville). With over 50 retail stores across the country, Urban Barn is a national retail chain offering high-quality furniture and home décor. We're all about making our customers and employees feel right...


  • Brossard, Quebec, Canada Rona Full time

    By joining the RONA family, you'll enjoy many benefits, such as:An inclusive and safe working environment Promotion of worklife balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that's involved in the community Teamwork and ongoing...


  • Brossard, Quebec, Canada Relay Financial Full time

    Relay Financial Relay (Relay Financial), is an all-in-one business banking and money management platform helping businesses understand what they're earning, spending & saving. View company page Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners,...