Manager, Strategic Projects
2 weeks ago
We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
REQUIREMENTS:
- 5+ years experience in an Onboarding/Implementation/Project Management function. Ideally having spent time focusing on the SaaS and/or real estate space.
- 2+ years in leading a team.
- Experience scoping, building and executing a cohesive customer journey with key milestones and seamless handoffs utilizing established Project Management best practices.
- Experience with utilizing data to drive insights and handson customer attention.
- Experience managing a team, strategizing, creating process, and being a playercoach when needed.
- Experience leading conversations with key strategic stakeholders.
- Ability to balance team and customer's success with company needs and opportunities in mind.
- A solutionfocused mindset.
RESPONSIBILITIES:
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Strategic Leadership: Develop and execute a comprehensive onboarding strategy that aligns with the company's vision and goals, ensuring a seamless transition for clients onto our software platform.
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Team Management: Lead, mentor, and inspire a team of onboarding specialists, setting clear performance expectations, providing guidance, and fostering a culture of collaboration and continuous improvement.
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Project Management: Oversee all aspects of the onboarding process, including project planning, resource allocation, timeline management, and risk assessment. Ensure projects are delivered on time and within scope.
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Stakeholder Collaboration: Collaborate with Sales, Customer Success, Product, and Engineering teams to gather requirements, address client needs, and identify opportunities to enhance the onboarding process.
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Process Optimization:Continuously evaluate and refine onboarding processes to enhance efficiency and effectiveness. Identify areas for improvement and implement best practices to drive operational excellence.
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Client Communication: Act as the primary point of contact for key clients during the onboarding
- process. Keep clients informed of project progress, manage expectations, and proactively address any concerns.
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Data-Driven Insights: Collect and analyze onboarding data and metrics to identify trends, insights, and opportunities for optimization. Utilize data to make informed decisions and drive improvements.
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Cross-Functional Collaboration: Work closely with other departments to ensure alignment on product enhancements, client feedback, and market trends, contributing to the overall success of the company.
- Hold regular team meetings and provide tips and training for the team to achieve a competitive edge in the industry.
- Preparing and delivering reports to senior management.
- Attending internal meetings with key stakeholders and sharing pertinent information across the team.
- Engaging, supporting and navigating our customers and internal teams through highpriority issues and escalations.
- Maintaining, updating and communicating departmental processes and changes.
- Provide coaching and guidance to support team members skills and professional development.
Our products provide our client's with a competitive advantage in today's market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.
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