Senior Consultant

7 days ago

Toronto, Ontario, Canada BDO Canada LLP Full time
Microsoft Dynamics 365 CE / CRM Consultant or Senior Consultant page is loaded Microsoft Dynamics 365 CE / CRM Consultant or Senior Consultant
Apply locations Toronto - Bay St Calgary - 8th Ave SW Edmonton - 103 St Halifax - Mumford Rd Ottawa - Coventry Rd time type Full time posted on Posted 2 Days Ago job requisition id JR2555 Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

BDO Digital is looking for a full-time permanent Dynamics CRM / D365 CE Consultant or Senior Consultant to join our Solution Operations team, with the ability to work from anywhere in Canada.

As part of our fast-paced and growing Solution Operations Practice, you would be engaged as a Dynamics CRM/D365 Consultant.

The primary focus of this role is to engage with our customers across their various needs spanning from user assistance & training to enhancements in their solution as their business continues to evolve.

The role allows for a candidate to develop various aspects of their skill sets including analytical thinking & problem solving, customer engagement & service and innovative thinking to drive continuous improvements.

Where applicable, the candidate may also be engaged in delivery projects therefore also providing valuable project-based experience for that candidate.

Leverage knowledge of Dynamics CRM to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessions
Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
Participate in other projects when needed
Engage client or project manager where applicable to seek assistance especially in the scenario of customer, budget, scope or timeline concerns
Create / update knowledge base entries, technical specifications or other related documents
Exercise leadership through superior technical and domain knowledge
Ability to provide oversight to support activities, ensuring customer needs are met in a timely, professional fashion
Identify next steps, produce actions plans, KPIs and execute on those plans while holding the team accountable through measured performance
clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
2+ years of experience supporting Dynamics CRM, preferably a newer version (Dynamics 365, 2015 and/or 2016)
~ Experience and comfort level in working with customers remotely by phone and/or video conference
~ Proficiency with Microsoft Windows and Microsoft Office Suite

Experience configuring and/or supporting Microsoft Dynamics CRM/D365 and/or its integration with other systems
Microsoft Dynamics CRM certification
Flexible and adaptable to change - we implement change for diverse clients on a daily basis
The success on each project depends on the combined efforts of the implementation team.

This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

We support your achievement of personal goals outside of the office and making an impact on your community.
Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives.

We support staff with local and national events where you will be given the opportunity to contribute to your community.

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy.

We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity.

We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation.


Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients.

It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

locations 7 Locations time type Full time posted on Posted 4 Days Ago Senior Cloud Engineer - Google Cloud Platform (GCP)
locations 6 Locations time type Full time posted on Posted Yesterday Senior Cloud Infrastructure Engineer

locations 7 Locations time type Full time posted on Posted 30+ Days Ago When it comes to our people, we believe in helping then achieve their dreams, build their passions, and grow their competitive edge.

We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves.
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