Agent - Operations Support - Telephonist

2 weeks ago

Québec, Quebec, Canada Desjardins Full time
At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-04

As an operations support, telephonist agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity.

This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity.


You perform administrative and follow-up tasks to support your unit's day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place.

The ability to drive results is therefore essential.

You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions.

General Information on the Position


Main responsibilities- Help carry out the unit's operational and administrative processes- Help analyze and produce reports and statistics- Carry out administrative tasks, including data collection, entry, modification, compilation and coding.

Coordinate the unit's activities- Provide information about your line of business's processes and procedures- Help prepare presentations and related documents- Serve as resource person for administrative and operational matters.

Other working conditions- Schedule : Must be available to work evenings until 8:00 p.m. on a rotating basis, Saturdays and holidays as required- Workplace: The work arrangement for the position is hybrid work- Temporary work: scheduled to end on May 10, 2024- Number of jobs available: 3

Qualifications:

  • Trade school diploma in a related field
  • A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Proficiency in Microsoft Office Suite

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Interpersonal Savvy, Situational adaptability

Work Location

6500, boul. Guillaume-Couture Lévis

Trade Union

Non Syndiqué

Unposting Date

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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