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Member Services Rep

3 months ago

Brantford, Ontario, Canada Crunch Fitness Canada (CFC001) Full time

HERE WE GROW AGAIN
Come join us and become part of the greatest growth story to ever be told in the fitness industry.

With 11 locations and 50 + on the rise; Our position of Brand Ambassador offers opportunity for growth and career advancement.


Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits.

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It's an opportunity to inspire others to reach their fitness goals.

Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.


What we offer:

  • Free Crunch Fitness Membership
  • Discounted Personal Training Sessions
  • Exciting team environment
  • Growth opportunity in a rapidly growing company
  • Employee Recognition Program
  • Commission and Team Bonuses
  • Discounts on services, products, and more
  • Training and Development Programs
  • FREE Accredited Industry Certifications

Here's what we need:

  • A highenergy individual with topnotch customer service skills to serve members and guests.

Here's what you're responsible for:

  • Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

Here's what you'll be doing:

  • Greeting all members & guests with a smile
  • Assist with membership and retail product sales
  • Promote membership privileges including tanning, group fitness, small group training and childcare
  • Check in all members and guests in accordance with company procedures
  • Answers phones in a courteous, helpful, professional manner
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition
  • Knows club facility, services, and schedules
  • Maintains a clean and organized work area
  • Performs opening and closing duties

Who you are:

  • You are professional and courteous
  • Strives to execute at a level to exceed performance expectations
  • Superior communicator who energizes others
  • Proficient reading and writing skills
  • Strong customer service orientation
  • Demonstrates knowledge of the Crunch brand and offerings
  • Maintains friendly and helpful attitude to all club staff, members, and guests

Your skills, education, and experience:

  • Business experience in a serviceoriented environment is desirable
  • On the job training is provided
  • CPR/AED certified or can complete within 30 days from hire

Physical Demands:


This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.


About WG Management
**WG Management LLC is a leading Franchisee of Crunch Canada.

The company is rapidly expanding its club footprint throughout Canada:
and is led by a management team with over 100 years of combined experience within the fitness industry.

With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members and community regardless of fitness level.