Hold and Release Coordinator

2 weeks ago

Hamilton, Ontario, Canada Maple Leaf Foods Full time

The Opportunity:

As part of Maple Leaf Food's FSQA team, the incumbent is responsible for working with a cross functional team (shipping, scheduling, operations, FSQA) to ensure product that has been placed on hold is disposition and released in a timely manner.

In addition, will be responsible to initiate initial root cause investigations to all complaints; both customer and consumer. The incumbent is also responsible for coordinating and assisting with root cause investigations to prevent future reoccurrences.

The incumbent will also lead and lead & engage cross functional teams during investigations to determine necessary immediate and permanent corrective/preventative actions for all complaints.


Snapshot of a Day-in-the-Life:

  • Shift is primarily 8am to 4:30pm. Some flexibility is required to shift start and end times as needed and the occasional overtime.
  • Manage the Heritage hold and release program by ensuring product that is on hold is disposition and released in a timely manner.
  • Coordinate with scheduling, Ops and QA team to ensure WIP batch holds are managed, held and assessed until product can be released.
  • Coordinate and assist team with root cause analysis and implementation of longterm corrective actions
  • Conduct training with new hires to ensure entire hold and release program is adhered to (part of Key user network)
  • Direct secondary process leaders to release or hold product as needed.
  • Walk floor daily before Hold meetings to confirm physical count of held product.
  • Lead on floor Cross Functional Team holds meeting on floor twice per week in shipping office.
  • Work with corporate to provide feedback to the H&R program, nonconformance program and assist with continuous improvement activities.
  • Work on updates and continuous improvements to the Heritage H&R program (MES, Savanah) and nonconformance program
  • Assist secondary Process leaders by taking radio calls, investigating incidence, and holding finished goods as needed.
  • Run Hold and Release Report daily communicating to all stake holders.
  • Confirm comments and Quality Notifications from unplanned holds are documented and reported.
  • Aging report to be sent out 3 times per week.
  • Complete operational priority boards with safety message, hold quantities and First Pass Quality
  • Attend boards at 1pm daily and be prepared with updates, and break down of holds in Wieners, Deli bolo
  • Raw and RTE
  • Ensure proper reason codes are being used in SAP.
  • Lead the daily hold meeting for Deli.
  • Lead weekly Hold meeting for wieners or as needed.
  • Prioritize hold releases as per supply chain needs.
  • Drive action for quick turnaround on dispositions.
  • Audit hold templates

What You'll Bring:

  • BSC. or higher is preferred
  • Working knowledge of SAP
  • Strong communication skills in order to ensure plans made as a team are executed in a timely and accurate manner
  • An understanding on product traceability from raw material to deliveries to the customer
  • Ability to lead by influence
  • Strong organizational skills with attention to detail
  • Must have good written English communication skills

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, 'speaker series' events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We're a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet.

We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let's build a better future, together.

We're passionate about food. For more than 100 years, we've made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and

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