Equipment Sales Coordinator

1 week ago

Hamilton, Ontario, Canada Manulift Full time $5,000

Based at our Hamilton branch and reporting to the Director of Equipment , the Equipment Sales Coordinator plays a key role within the organization with the mandate of coordinating equipment sales transactions through the Manulift network in Canada.

Working in close collaboration with the sales department , the financing department and the service department , the Eq uipment Sales C oordinator ensures that the equipment is gathered and prepared according to the terms of the sales contract and according to the customer ' s requests and schedules .

He also supports the used equipment manager in various tasks : creation of machine trade – in files , creation of sales sheets , distribution of used equipment on the web , monitoring of equipment on the web , etc .

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Department : Equipments

Main responsibilities

AXIS 1: ORGANIZATION OF SALES COORDINATION

  • Analyze the sales contract received.
  • Identify equipment and options sold.
  • Identify and clarify grey areas in the sales contract.
  • Determine the Sales Preparation Branch.
  • Update the sales order in the system.

AXIS 2: IMPLEMENTATION OF SALES COORDINATION

  • Allocate Equipment in Sales Order.
  • Update notes.
  • Create PO links.
  • Request the purchase of non-existing equipment.
  • Ask the court department to reserve the attachments.
  • Make the required transfers between branches.
  • Ask for the return of a leased machine (if applicable).
  • Communicate sales preparation instructions to the department.
  • Coordinate the transfer of the TAG tracking system of the sold machines.
  • Reach out to the customer a couple of weeks prior to delivery to confirm the essential details of the agreement, focusing particularly on the specified date.
  • Establish a strategic stance with the customer concerning the machine's availability and the demanding timeline for the service.
  • Cultivate a sense of urgency with the customer to promptly secure the machine, mitigating any potential delays on their end.

AXIS 3: MONITORING OF SALES ORDER

  • Obtain the projected completion date for service readiness.
  • Obtain the projected date for the release of funding.
  • Track pertinent metrics and observe shifts in data.
  • Identify bottlenecks.
  • Address and escalate bottlenecks (Issues hindering invoicing for the current month).
  • Coordinate the relevant departments to swiftly address bottlenecks, facilitating the delivery/invoicing of the equipment.
  • Update all the fields of the sales order based on the information collected.
  • Inform the customer of a significant change.
  • Process changes to transactions along the way and update the order.
  • De-allocate equipment from the sales order.
  • Notify the relevant department about the cancellation of the transaction .

AXIS 4: DMS PROCESS, PRODUCTION PLANNING (weekly cycle)

  • Update sales preparations with service departments.
  • Update the sales files (financing component) in coordination with the financing department.
  • Update the 'customer' details with the sales department and determine if there are any restrictions on the customer within the sales process.
  • Update the equipment ordered with the equipment department ('Procurement' section).
  • Update scheduled deliveries and pickups.
  • Update all sales orders in the system.
  • Attend the production planning meeting and discuss or clarify any challenging files.
  • Respond to queries from management.
  • Revise sales orders according to the decisions and information obtained during the production meeting.

AXIS 5: PLANING OF THE DELIVERY/PICK-UP OF SOLD EQUIPMENT AND THE RETURN OF TRADE-INS

  • Gather the necessary information for equipment delivery and adjustments.
  • Communicate directly with the customer as needed.
  • Generate a Transport Alert for the Logistics Department.
  • Generate and send a pick ticket to the Yard Department for a customer pickup.

AXIS 6: AFTER-SALES COORDINATION

  • Execute the procedure to conclude RPOs with the sales, financing, and leasing departments.
  • Process equipment trade-ins.
  • Dealing with RMAs.
  • Address reported issues: coordinate with the relevant departments to resolve the problem.

AXIS 7: SALES SUPPORT

  • Continuously train reps on the sales coordination process.
  • Compile the daily transaction file for each sales representative and share it with them.
  • Answer sale representatives' questions about their transactions.
  • Convene with your sales representative team twice a year in person to enhance processes and communication.

AXIS 8: DEPTARTMENTAL EQUIPMENT SUPPORT AND CONTINUOUS IMPROVEMENT

  • Participate in the monthly meetings of the Equipment Department.
  • Support colleagues who are not in the coordination role as needed.
  • Engage in developing and maintaining performance metrics tailored to sales coordination.
  • Suggest ideas for ongoing enhancement of the sales coordination process.
Requirements and skills:
  • College diploma or university degree in a relevant field ( administration , operations management , logistics or others );
  • Experience in the field of purchasing or sales ;
  • Knowledge of heavy machinery or other related fields ( trucks , automobiles , etc .) is an asset ;
  • Structure, organizational skills and proactivity ;
Why Manulift?
  • Salary based on your experience.
  • Telemedicine service from day one (Telus Health).
  • Group insurance paid at 75% by Manulift.
  • Group RRSPs and DPSPs.
  • Participation in team activities, recognition evenings and family days.
  • Amount allocated for physical activity.
  • Collaborative leadership.
  • Generous referral bonus of up to $ 5000 depending on the position.
Do you fit the Manulift profile?

The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.

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*Please note that only those who are selected for further consideration will be contacted.

*Use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.

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