Fraud Officer- Cic Digital Inbound

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Fraud Officer

  • CIC Digital Inbound

What's the Opportunity?


As the Fraud Officer, you will receive incoming calls to assist in filing fraud claims for different fraud situation, while probing and challenging clients.

You will assume ownership and accountability to service our clients to the best of your ability in preventing and assisting clients with fraud on their Online Banking/Telephone Banking, Client Card Skimming, Points Redemption, Account Takeover files, Virtual Visa Debit, Mobile and Apple pay fraud calls.

You will complete security reports and ensure all channels are blocked, to prevent any possible fraud losses with a mínimal fraud loss.


What will you do?

  • Handle diverse Incoming calls and submit the appropriate fraud claims
  • Report potential highrisk situations to management for potential complex Account Takeover and Points Redemption fraud cases
  • Probe and challenge clients to help prevent any possibilities of fraud losses
  • Assume ownership and accountability for the resolution of escalated fraud issues/activity and concerns effecting RBC clients
  • Report findings in a clear and concise format
  • Complete fraud claims and make sure all preventative measures have been completed to avoid future fraud
  • Accountable to follow all established workflow/policies/procedures/guidelines.

What you need to succeed?
**Must

- have**:

  • Banking experience, within a call handling environment
  • Client First mindset, and ability to work under pressure, with tight timeframes and maintain a superior level of client service
  • Ability to handle a high level of multitasking for Account Takeover cases
  • Proven probing the client and decision making skills
  • Experience with using Pega, Camps, TBS, and TSYS systems
  • Proven ability to meet or exceed established productivity standards
  • Able to work various shifts within the business hours of 7am 12 midnight, Monday
  • Sunday

Nice to have:

  • Experience in Credit Card Fraud
  • Knowledge of RBC products
  • Call centre experience

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and highperforming team.
  • Opportunities to take on progressively greater accountabilities
  • RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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