NOC Technical Support Agent, Level 1

2 weeks ago

Oakville, Ontario, Canada Media Resources Inc. Full time

Location: Head Office, Cornwall Road, Oakville, ON

Summary:

The primary purpose of this position is to provide Level 1 OEM Software & Hardware support and for Digital LED sign customers.

The primary responsibilities and duties include; but are not limited to:

  • Responsible for responding to customer phone and email requests and logging in the Service Ticketing system. In this capacity the employee will:
  • Answering incoming service requests by phone (or email) and take appropriate action for each call.
  • Provide over the phone support to customers related to LED display software.
  • Provide over-the-phone support to customers setting up and maintaining wired, cellular and Wi-Fi networks. Specific skills in configuring network subnets.
  • Update all customer inquiries to second level support as required with full debrief on the issue to ensure the issue is resolved.
  • Maintain customer satisfaction ratings based on criteria established by the company.
  • Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance metrics.
  • Utilize company provided diagnostic tools (MRI Portal) and Remote Desktop software to triage and diagnose customer reported issues.
  • Proactively using company provided diagnostics tools monitor customer LED signs to detect issues and open service tickets to correct them.
  • As and when appropriate sells additional services by recognizing opportunities to upsell accounts.
  • Set up web-based training sessions with customers on Media Resources LED display software and communication set-ups.
  • In doing the above activities, create a positive customer experience while meeting company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace.
  • Ensure all Service calls are answered and completed to the customer's satisfaction in a timely manner.
  • Ensure all Service calls are proactively followed up and customers are kept updated on service ticket status.
  • Ensuring all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.
  • Additional responsibilities and duties as assigned.

Requirements / Qualifications:

Academic Training:

  • Completion of a college program in computer science, computer programming or network administration an asset.
  • A+ certification an asset

Work Experience:

  • 2+ years' experience in a Tier I desktop support providing similar technical responsibilities.
  • Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
  • Solid understanding of networking
  • Ability to work professionally with outside service providers.
  • Positive "enjoy life" attitude to work strong team player with excellent problem and conflict solving skills; resourceful and proactive.
  • Commitment to product quality and delivery deadlines based on cost and time constraints.
  • Exemplary organization and time management skills; excellent multitasking ability
  • Strong organization and adherence to specified timelines.
  • This position requires multi-tasking to ensure the varied job requirements are met.
  • Flow and characteristics of work require work pressure for frequent periods of short duration or occasional periods of sustained duration.
  • Ability to manage and de-escalate situations. Proven record of effectively managing conflict situations.

What products are you inquiring about?
Indoor Digital Outdoor Digital Print Installation 3D Not Sure

#J-18808-Ljbffr

  • Customer Support Technical Specialist

    2 weeks ago

    Oakville, Ontario, Canada Geotab Inc. Full time

    Customer Support Technical Specialist (Bilingual - French)Basis:Permanent - Full TimeArea of Interest:Support OperationsLocations: Who we are Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and...

  • Senior Technical Support Engineering

    2 weeks ago

    Oakville, Ontario, Canada Geotab Inc. Full time

    Senior Technical Support Engineering (Vehicle Data)Basis:Permanent - Full TimeArea of Interest:Embedded EngineeringLocations: Who you are We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking a Senior Support Engineer for our Embedded Engineering Support team who will provide stellar escalated...

  • Technical Support Specialist

    4 days ago

    Oakville, Ontario, Canada Danfoss Full time

    Job DescriptionTechnical Support Specialists report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries. The core of their duties are to provide outstanding support on cases of low to mid complexity in a fast-paced, high-performing contact center environment, mainly via phone,...

  • Module Plant Technical Leader

    2 weeks ago

    Oakville, Ontario, Canada Media Resources Inc Full time

    OPosition Details: Permanent, Fulltime On-Site Schedule: Monday to Friday Typical Hours of Work: 8:30 a.m. to 5:00 p.m. NOC Code: Manufacturing ManagersLocation:Head Office, Cornwall Road, Oakville, ONSummary:As a Module Plant Technical Leader, you are responsible to manage overall operations and is responsible for the effective and successful management of...

  • Technical Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Danfoss GmbH Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Technical Support Specialists report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries. The core of their duties are to...

  • Module Plant Technical Leader

    2 weeks ago

    Oakville, Ontario, Canada Media Resources Inc Full time

    OPosition Details:· Permanent, Full-time· On-Site· Schedule: Monday to Friday· Typical Hours of Work: 8:30 a.m. to 5:00 p.m.· NOC Code: 90010 – Manufacturing ManagersLocation: Head Office, Cornwall Road, Oakville, ONSummary:As a Module Plant Technical Leader, you are responsible to manage overall operations and is responsible for the effective and...

  • Technical Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Job DescriptionPrimary Function:Properly manage all incoming issues and related documentation. Update/Create/Manage "Customer Technical Support" cases.Open warranty claims and track until resolved. Drive all open cases to resolution.Communicate with fellow Technical Support team, engineering, process & controls groups to ensure issues are recorded and...

  • Technical Support Representative

    2 weeks ago

    Oakville, Ontario, Canada SM Cyclo of Canada, Ltd. Full time

    Purpose and Scope of Job:Act as the first point of contact for industrial power transmission / motion control product lines (gearboxes, couplings, motors, inverters, etc.). Primarily responsible for providing technical support to internal and external customers in response to a variety of technical and repair situations regarding our products and services....

  • Technical Specialist, Auto Bodily Injury

    2 weeks ago

    Oakville, Ontario, Canada Travelers Full time

    Who Are We? Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. ...

  • Peer Support Worker, Housing First Response Team

    2 weeks ago

    Oakville, Ontario, Canada Support House Full time

    At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.Support House is directed by our core values. They guide our agency's decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful...

  • Technical Project Manager

    2 weeks ago

    Oakville, Ontario, Canada SAGE Engineering Services Ltd. Full time

    Established in 2000, SAGE Engineering Services Ltd. has consistently outpaced expectations in terms of its growth and capabilities. Our team is a blend of industry experienced engineers, technicians, project management professionals, and operations staff. We serve medium to large organizations in regulated industries throughout North America and...

  • Technical Sales Operations Manager

    2 weeks ago

    Oakville, Ontario, Canada Siemens Mobility Full time

    Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems – Be part of exciting and innovative projects. Opportunities to advance your career and mentorship programs on a local and global scale. Contribute to our social...

  • Technical Lead, IT Infrastructure

    2 weeks ago

    Oakville, Ontario, Canada Pelmorex Corp. Full time

    ARE YOU INTERESTED IN A WORKPLACE THAT HAS...Remote Work EnvironmentPersonal Spending AccountUp to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account)Summer HoursStart your weekend earlier during the summer months17 Paid Days Off (in addition to 13 Personal Days)This includes an...

  • Software Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Siemens Full time

    Software Support Specialist – Remote Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems – Be part of exciting and innovative projects. Opportunities to advance your career and mentorship programs on a local and global scale....

  • HVAC Technical Sales and Operations Manager

    2 weeks ago

    Oakville, Ontario, Canada Siemens Mobility Full time

    Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with...

  • Support Operations IT Finance Leader

    2 weeks ago

    Oakville, Ontario, Canada Veolia North America Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide and treat more than 11...

  • Support Operations IT Finance Leader

    2 weeks ago

    Oakville, Ontario, Canada Veolia Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide...

  • IT Field Support Technician

    2 weeks ago

    Oakville, Ontario, Canada Tesla Full time

    What to ExpectWhat You'll Do Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices. Respond to requests and incidents from our remote employees daily. Proactively ensure the highest levels of systems and infrastructure availability in our remote...

  • Full-time Team Leader

    2 weeks ago

    Oakville, Ontario, Canada Media Resources Inc Full time $75,000

    Role: Module Plant Technical LeaderOn-SiteSchedule: Monday to FridayNOC Code: 90010 – Manufacturing ManagersLocation:Head Office, Oakville, ONAs a Module Plant Technical Leader, your main responsibility is to manage all operations effectively. You will oversee labor, productivity, quality control, delivery timeliness, equipment efficiency, performance...

  • Technical Lead, IT Infrastructure

    2 weeks ago

    Oakville, Ontario, Canada Pelmorex Corp. Full time

    Remote Work Environment Personal Spending Account Up to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account) Start your weekend earlier during the summer monthsAn IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team spoiler alert... we are the home of The Weather...