IT Field Support Technician

2 weeks ago

Oakville, Ontario, Canada Tesla Full time
What to Expect

What You'll Do

  • Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices.
  • Respond to requests and incidents from our remote employees daily.
  • Proactively ensure the highest levels of systems and infrastructure availability in our remote environments.
  • Maintain security, backup, redundancy strategies, and documentations.
  • Diagnose employee or site network infrastructure issues and address in advance of service disruptions.
  • Document system standards with written procedures and processes.
  • Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.
  • Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
  • Participate in the team oncall rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
  • Some planned travel to and from remote sites across regions, with occasional shortnotice travel required.
What You'll Bring

  • Bachelor's Degree in Computer Science, Networking, Information Systems, or equivalent training/experience.
  • Minimum of five years' experience with desktop (Windows & macOS), infrastructure, network, and software support.
  • Experience supporting seniorlevel executives and management.
  • Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers.
  • Excellent understanding of networking components and technologies, including: routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc.
  • Support experience with Juniper, Cisco, Cradlepoint, and Aruba products.
  • Experience with Active Directory, JAMF, SCCM, and Windows server environments.
  • Experience in supporting Apple and Android mobile devices along with Intune MDM.
  • Experience troubleshooting PC hardware, printers, iPads, digital signage.
  • Must have good communication skills.
  • Must be available for mandatory oncall rotation and occasional weekend support.
  • Ability to organize and prioritize workflow to meet established timeframes.
  • Strong attention to detail with excellent followup.
  • PowerShell or Python experience is a plus.
  • Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.

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