Account Manager

1 week ago


London, Ontario, Canada WinAir Full time

Company Description Company Overview**AV-BASE Systems, Inc. (dba WinAir) is a proud developer and supporter of structurally integrated and cost-efficient maintenance and inventory control systems for over 30 years. With our head office in London, Ontario, we provide _WinAir_ software to over 250 operators (fixed
- and rotary-wing) worldwide.


Celebrating our 30th anniversary, WinAir was also recognized by the local business community during the London Chamber of Commerce Business Achievement Awards, as
_the winner of the Business of the Year award in the medium-sized category _in 2018.

Would you like to become a part of an award-winning company that is growing more than ever? Do you thrive in a fast-paced environment? Are you looking for opportunities for growth in different job functions? Then, this might be the perfect opportunity for you

Job Description Position Summary**The role of
Account Manager, internally known to us as a "
Client Advocate" position, encompasses a combination of relationship management, strategic advisor, and a consultative discussion based on our client's unique business needs.


The Client Advocate will primarily maintain and expand relationships with WinAir clients, partner with internal departments, and communicate evolving client needs to our services and product ownership teams.


The CA will lead the customer account planning cycle, discuss product enhancements, ensure customer tickets are responded to, and ensure assigned customers' needs are effectively communicated internally.

The CA will work closely with and liaise between customers and many cross-functional in-house teams to successfully resolve concerns.

Responsibilities and Duties

  • Establish productive, professional relationships with key personnel in assigned customer accounts
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Organize and plan regular calls in an effective manner and follow up on schedule
  • Proactively seek detailed information on key requests and demo solutions
  • Assess and discuss outstanding/overdue accounts with customers and payment schedules
  • Discuss customer needs and set/manage expectations on delivery and development of the product and service
  • Monitor customer incidents and tickets to ensure they are attended to promptly
  • Meet account performance targets and strategic objectives in assigned accounts, meeting customer expectations
  • Liaise with different departments to ensure successful resolution of customer concerns
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Assist with highseverity requests or issue escalations as needed.

Qualifications Education & Training**- Minimum of College Diploma/Degree from an accredited institution in a related field (Aviation, Sales, Business Administration, etc.).

Experience

  • 3+ years of strategic account management experience in a businesstobusiness environment.
  • Experience in the Aviation industry is preferred but not required.

Skills and Aptitudes

  • Must possess exceptional adaptability to changing priorities within the company
  • Highly organized and proactive team player with an analytical mindset
  • Keen on the details and strong commitment to follow through
  • Excellent verbal and written communication skills with active listening skills
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including Executive and Clevel.
  • Proven ability to manage multiple tasks at a time while paying strict attention to detail
  • Proficient in PC, including Windows Operating Systems, Microsoft Office Suite, and Web browser
  • Fluency in other languages is an asset.

Certification/Licenses

  • Not applicable

Environment and Physical

  • Must reside in Canada
  • Must be able to work remotely and onsite upon request
  • Work in a fastpaced environment with changing priorities.
  • Be able to sit for prolonged periods
  • Be able to travel to domestic and global locations for trade shows or client visits (background check may be required).
  • Be able to flex working time frames to accommodate different time zones as needed.

Additional Information Why Work for Us?**We offer a
competitive compensation package based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare, dental, EAP, RRSP matching, etc.


We are also proud to offer
a flexible work schedule, maximizing good work-life balance, different
social committee events, and quarterly
Town Hall meetings to foster teamwork and a strong long-lasting work relationship.

Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself
  • Account Manager

    1 week ago


    London, Ontario, Canada Staples Canada Full time

    :Who we areWe, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and...

  • Account Manager

    1 week ago


    London, Ontario, Canada EventConnect Full time

    ABOUT EVENTCONNECTAt EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.EventConnect's head office is located in...

  • Account Manager

    1 week ago


    London, Ontario, Canada EventConnect Full time

    Salary:ABOUT EVENTCONNECTAt EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.EventConnect's head office is located in...

  • Accounting Manager

    1 week ago


    London, Ontario, Canada Kressler Recruitment Full time

    Who is our client?Our client is a professional small accounting firm which provides services such as accounting, assurance, taxation and management services for businesses across southwestern Ontario. Their accounting and tax services range from the preparation of compliance reports and tax returns to sophisticated business reorganizations and succession...

  • Accounting Manager

    1 week ago


    London, Ontario, Canada J.D. Power Full time

    Title:Accounting Manager - M2Location:Remote CanadaReports To:Sr. Director of AccountingJ.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive...


  • London, Ontario, Canada Enterprise Account Executive - New Business Acquisition (B2B) - SoftwareReviews (100% Remote) Full time

    The Enterprise Account Executive - New Business Acquisition (B2B) generates new revenue and drives sales growth through the identification, engagement and acquisition of prospective clients within an assigned territory, specifically within the Software Provider community. This is accomplished by (a) developing new business through prospecting, lead...

  • Account Manager

    1 week ago


    London, Ontario, Canada Waste Connections Full time

    The Account Manager oversees a territory with existing contracts, and adjusts services, adds new services, and renews agreements whenever possible. You'll be taught a great understanding of our service offerings. Utilizing a consultative selling approach, the Account Manager will match new and existing prospect's needs to Waste Connections services and aims...

  • Accounting Manager

    1 week ago


    London, Ontario, Canada PRYDE INDUSTRIAL INC Full time

    Accounting ManagerQualifications: Must have full Accounting Cycle Experience Certification of Accounting or other (not required) Experience using Spire Accounting Program (not required training will be provided)Duties: Entering Vendor Invoices through the Purchase Order Entry & Manual Entry Payment of Vendors Invoicing Electronically Processing Direct...

  • Account Manager

    1 week ago


    London, Ontario, Canada Schindler Group Full time $62,446 - $78,057

    Press Tab to Move to Skip to Content Link Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based...

  • Account Manager

    1 week ago


    London, Ontario, Canada Essity Full time

    Account Manager:Essity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life.In the unit Health and Medical Solutions, we manufacture, market and sell Incontinence Products and Medical Solutions. Our mission is to empower consumers, patients and caregivers with...

  • Account Manager

    1 week ago


    London, Ontario, Canada RedRhino Inc. Full time

    RedRhino is growing and we are looking for a wildly talented Rhino to join the crash.? We are seeking a highly motivated and experienced Account Manager to join our dynamic marketing agency. Reporting to the Account Director, you will play a vital role in building and maintaining strong client rela

  • Account Manager

    1 week ago


    London, Ontario, Canada Schindler Full time

    Location: London, ON, Ontario, CanadaRequisition ID: 74915Schindler stands for mobility. Mobility needs experts.Join our team in London, ON:Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind...

  • Account Manager

    1 week ago


    London, Ontario, Canada RedRhino Inc. Full time

    RedRhino is looking for a talented individual to join their team as an Account Manager. The company is known for fostering professional growth and pushing the limits in the marketing industry.If you love client and customer service, are a pro in project management, and enjoy finding creative solutions, this role is for you.You will be responsible for:Serving...

  • Manager, Accounting

    3 days ago


    London, Ontario, Canada EllisDon Full time

    Connect with us LinkedIn, Instagram, Facebook, Twitter Thinking about a change? We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting...

  • Account Manager

    1 week ago


    London, Ontario, Canada Gallagher Full time

    Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control...

  • Account Manager

    1 week ago


    London, Ontario, Canada Amaco Construction Equipment Inc. Full time

    Account ManagerAmaco Construction Equipment Inc. is a Mississauga, ON-based company that is looking for an Account Manager for their Central West territory near Toronto, ON. Amaco is a heavy equipment distributor serving a broad range of customers in the construction industry with a premium line of products sold on their value.Our team is currently on the...

  • Account Manager

    1 week ago


    London, Ontario, Canada Scandinavian Building Services Full time

    Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service,...


  • London, Ontario, Canada City of London Full time

    Summary of Duties:Reporting to the Manager, Financial Systems or designate, the Manager, Accounts Payable contributes to the strategic and operational goals of Financial Services; provides effective and efficient support within Accounts Payable, with accountabilities for contributing to year-end processes, maintaining the General Ledger, financial reporting,...


  • London, Ontario, Canada CB Canada Full time

    Ref ID: Classification: Accounting Manager/SupervisorCompensation: $ to $ yearlyOffered through Robert Half and available for immediate hire, utilize your accounting skills as an Accounting Manager for a progressive company. In this position, you will be responsible for leading daily operations, including maintaining the general ledger system, preparing...


  • London, Ontario, Canada CONVERGIX Automation Solutions Full time

    Convergix Automation Solutions is a leading global provider of industrial automation solutions. Convergix was formed through the acquisition of several companies that provide automation engineering solutions for a variety of end markets including automotive, defense, aerospace, food and beverage, consumer products, life sciences, and more. All our products...