Customer Collaboration Lead

2 weeks ago

Toronto, Ontario, Canada Rothmans, Benson & Hedges Inc Full time

BE A PART OF A REVOLUTIONARY CHANGE
At Rothmans, Benson & Hedges Inc. ("RBH"), Philip Morris International's subsidiary in Canada, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.


Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that's driving our huge commercial transformation.

If you're a forecaster and forward-thinker, you can make a huge impact, come join us


Motivated and effective, the Customer Collaboration Lead excels in engaging with both internal and external partners to drive mutually beneficial initiatives and KPIs, thereby growing sales and volume through product availability, OOS avoidance, DOI adherence, NPI S2M, and relevant supply chain KPIs.


Skilled in creating impactful KPIs and dashboards, they can communicate and visualize complex analytics, translating them into actionable plans with the necessary stakeholders.

They are adept at leading and managing direct reports, prioritizing tasks and responsibilities to align with expected outcomes. Experience with large data sets and strong problem-solving/root-cause analysis skills are highly advantageous in this role.

Day to Day


The Customer Collaboration lead will conducts sessions at an agreed cadence with selected partners, sharing KPI performance metrics such as DOI (Days of Inventory), CFR-OT (Case Fill Rate On-Time), OSA (On Store Availability), and Out of Stock, as well as Revenue Opportunity.


This person will monitor each KPI's improvements, effectively problem-solve for logístically complex customers, and report on sales, inventory/order, and availability status in a straightforward, easily understood manner.

The CCL use scheduled meetings to foster and implement proactive communication with key stakeholders (both internal and external) about Partner data submissions that may affect accurate replenishment planning or KPI performance.


In terms of collaboration and consultancy, the CCL work with internal (Commercials, Marketing, IBP, Distribution team, Finance) and external (CWDs, KAs) stakeholders on inventory strategy, risk mitigation, and NPI execution through regular governance meetings (weekly/bi-weekly) and ad-hoc sessions.


Other responsabilities and involvement includes:
Participating in daily SD DDS and bi-weekly CWD meetings.

Attending weekly Market supply planning meetings.

Joining monthly LOGD/Demand planning meetings.

Acting as the CWD point person for NPI/Project-based connections and solutions regarding pipeline volume, store lists, and execution plans.

WHAT WE'RE LOOKING FOR
University/College - Bachelor's Degree

Degree or post-graduate diploma in Business Administration, Finance, Supply Chain Management or related fields will be an advantage.

3+ Years of experience within Fast Moving Consumer Goods (FMCG) or Electronics industry with exposure to Supply Chain, Sales Strategy, Business Planning & Development or Finance

Working knowledge of SAP, Advanced knowledge of data processing techniques and systems (SQL, Power BI tools etc.) is required

Project management skills are strong plus

Knowledge of Finance principles; ability to use financial concepts & terminology and principles of PM budget cycle (OB, RF) is a strong plus

Ability to lead directly or indirectly

End 2 End Supply Chain / Integrated Business Planning Processes knowledge/experience preferred / APICS CPIM/CSCP certifications preferred

NICE TO HAVE
Familiarity with EDI processing ideal

Understanding of how CRM systems work, including third party logistics.

Self-starter and the ability to work in a fast paced environment.

Cross-functional perspective and coordination

Demonstrated communication skill and diplomacy to partner with multiple department company wide.

Project management, Program management, Portfolio management, Negotiation skills, Conflict resolution, decision making, People Fundamentals (preferred)

WHAT WE OFFER
We offer the opportunity to join an organization where you can grow in a wide range of business functions.

You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore.


Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders.

We offer our employees a competitive salary, and an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.

For this position, the salary range is between $103,700 to $11

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