Manager, Special Projects

2 weeks ago

Kitchener, Ontario, Canada Child Witness Centre Full time

Position Summary:
The Manager - Special Projects will undertake a variety of administrative and program management tasks. The incumbent will assist with planning and organizing programs, as well as support operational activities.

A key goal of this position is to develop, plan, organize, and implement an agency wide volunteer framework, especially within our core trauma-informed programs.

The role will also have responsibilities and duties related to our service waitlist which will include connecting with and supporting clients who are waiting for service.


Primary Responsibilities:

Project Development, Evaluation and Management

Volunteer Program:

  • Evaluates agency activities to assess for the appropriate use of volunteers to support our key programs, events, initiatives, and partnerships.
  • Develops and maintains current standard operating procedures related to the volunteer program, including volunteer job descriptions, training, and supervision.
  • Organizes, coordinates, and assists with the recruitment of volunteers for the organization and develops a network of volunteers available to support our programs, events and initiatives, and partnerships.
  • Provides ongoing project management in support of the organizations' program restructuring and implementation of volunteers through collaboration of key team members.
  • Maintains statistical records and activity reports on volunteer participation in community.

Service and Program Support:

  • Works in conjunction with the Program Supervisor to develop and maintain a current standard operating procedure for waitlist management within the programs.
  • Researches, develops, and implements a best practise model for managing a program waitlist.
  • Collaborates and leads team in program waitlist organizing, coordinating, and restructuring.
  • Provides waitlist support and connects with clients on the waitlist.
  • Development and leadership of the creation of psychoeducational groups and expand educational workshops for internal and external stakeholders. This may include writing, developing, session plans etc. for workshops/groups for youth and/or caregivers.

Program Evaluation:

  • Collaborates with program staff and leadership in the planning and evaluation of key programs.
  • Develops and reviews program logic models, as needed.
  • Analyzes needs and develops assessment tools.
  • Develops and implements educational activities on program evaluation, as needed.
  • Evaluates programs for efficiency, processes, outcomes and effectiveness.
  • Makes recommendations based on evaluations and needs assessments on program improvements.

Leadership and Supervision:

  • Provides ongoing management and support to match skills, experiences, and expectations of volunteers to available opportunities to ensure successful outcomes.
  • Creates tools, resources, to implement volunteer orientation and training.
  • Develops and implements a volunteer recognition program and newsletter.
  • Supports and manages the CWP program waitlist providing guidance, coaching, training and other administrative duties to support the CWP team.
  • Directs the development and implementation of psychoeducational groups.
  • Develops and implements a waitlist model that provides responsive services and supports within our CWP program.
  • Works with program staff and leadership members to align work to new waitlist model.
  • Embraces and actively promotes an inclusive and equitable work environment.

Child Witness Centre Agency Support:

  • Demonstrates leadership as a member of the management team.
  • Provides leadership in the area of Health and Safety, to ensure the safety of clients, staff and volunteers.
  • Drives change and implements new projects across the agency.
  • All employees are expected to support and champion the Mission, Vision and Values of the organization.

Qualifications:

  • A Master of Social Work from an accredited university. May consider a BSW with related experience in program development and/or volunteer management.
  • Minimum of 3 years direct leadership experience in the nonprofit sector, or an equivalent combination of education and experience.
  • Satisfactory Vulnerable Persons Check and a Family and Children Services Check.
  • Valid driver's licence with a minimum $2m liability coverage and access to vehicle to travel.

Knowledge, Skills and Abilities:

  • Demonstrated leadership and team building skills, including the ability to motivate staff and volunteers.
  • Strong understanding of the principles and best practises of volunteer recruitment and management.
  • Excellent project management and problem solving skills.
  • Proven ability to be a selfstarter and ability to work independently with mínimal supervision.
  • Engaging and dynamic leader, with strong people management and communication skills.
  • Computer proficiency using Microsoft Office software and experience with data management systems.
  • Passionate about working in an organization that values and promotes dive

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