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Hybrid Bilingual Customer Service Representative

3 months ago

MontrÃal, Canada Randstad Canada Remote Work Freelance Full time
Are you skilled at making customers feel special?

As a Bilingual Customer Service Representative, youâll be instrumental in creating memorable experiences throughout the Holiday Season

If youâre passionate about helping others and eager to be part of a dynamic brand, this role is perfect for you

Position: Customer Care Agent
Salary: $21
4 Months Contract
Availability to work Monday to Saturday from 8 AM to 10 PM

Advantages
- Hybrid workstyle ( 2-4 times a month in office)
- Nice workspace / Cafeteria / Restaurant on site
- Office In Montreal, accessible by public transport (Sauvé metro station)
- 37.5 Hours a week ( Full Time)
-Possibility of Permanency
- Dynamic and stimulating work environment

Responsibilities
- Responding to customer inquiries via phone, email, and chat.
- Providing accurate information about promotions, products, services, and policies
- Assisting customers in placing orders, tracking shipments, and processing returns or exchanges.
- Resolving customer complaints and issues in a timely and professional manner.

Qualifications
- Must be Bilingual ( FRENCH and ENGLISH)
- Call Center Experience
- Experience in Chat
- Experience in E-Commerce
- Be tech savvy ( Computer knowledge and MS Office 365 )
- Be available from Monday-Saturday 8am-10pm
- Must have your own Smartphone and working Laptop/PC

Summary
Please apply to this exciting opportunity by choosing one of the following options:

1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: Bilingual Customer Service Representative

Only those selected for interviews will be contacted.

Thank you for your interest in this position

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.