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Guest Experience Agent, Banff Gondola
1 month ago
Be an Ultimate Host and help create memorable experiences for our guests
This fun, seasonal job is posted as part of our hiring for spring/summer 2024.
CompensationThe starting salary for this position is $17.50.
What perks can you expect?- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world's most beautiful and iconic National Parks
- Greets Banff Gondola guests
- Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
- Use a computerized ticketing systems to issue and process guest ticket
- Handles cash and credit transactions
- Validates tickets prior to boarding
- Performs crowd management and line control
- Be a Memory Maker for our programming events
- Solicit guest feedback
- Assist in keeping work areas clean
- A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
- A high level of customer service and experience in guest services, or similar
- Attention to detail and good communication and listening skills with local and international guests and staff
- Second language skills highly advantageous
- Solid knowledge of the products and services available in Banff and its surroundings
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
- Work in a fast-paced environment and overcome guest objections
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
- To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
- Beautiful. You'll work in an iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events - and fun
- Independent. You'll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
