Clerk 2 (Visitor Experience Team) (Casual)

1 month ago

Halifax, Canada Government of Nova Scotia Full time

Competition # : 42951

Department: Communities, Culture, Tourism & Heritage

Location: HALIFAX

Type of Employment: Casual

Union Status: Exclusion - Non Union - NSPG

Closing Date: 30-May-24 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada. One of 28 sites that comprise the Nova Scotia Museum (NSM), it is the largest site in the province and focusses on collecting and interpreting various elements of Nova Scotia's storied marine history. Visitors are introduced to the age of steamships, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia's role in the aftermath of the Titanic disaster.

Nova Scotia's culture and heritage contribute to its vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and share in our rich cultural expression.

By exploring our past, we appreciate where we come from and learn valuable lessons. Through investing in our future, we help realize the potential of our people. We each contribute to the province we call home through our distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia.

About Our Opportunity

The Maritime Museum of the Atlantic is seeking individuals to be part of our Visitor Experience team (VET). They should exemplify service excellence and demonstrate strong communication skills while welcoming and assisting visitors from various diverse backgrounds and providing accurate, timely information to them in a dynamic work environment.

As the VET (casual), you are responsible for welcoming and orienting visitors to the museum, handling cash sales of admissions and museum passes, and attending questions from guests & incoming calls.

This position reports to the Curator of Visitor Experience at the Maritime Museum of the Atlantic.

Primary Accountabilities

  • Assist with the coordination of facility rentals, promotional activities and special events and other duties as required.

  • Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.

  • Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures.

  • Welcome and orient visitors to the museum, answering their inquiries in a warm and professional manner.

Qualifications and Experience

As the ideal candidate, you possess at least grade 11 plus 3 years of related experience in a retail or customer service environment. An equivalent combination of training and experience may be acceptable.

You possess a knowledge and strong interest in the cultural and natural history of Nova Scotia and its museums. You are a self-motivated individual who works well independently and participates fully in a team environment. You value the concepts of equity, diversity, and inclusion in all areas of work. You must enjoy working with people in a busy, fast-paced tourist destination.

You are proficient using Microsoft Office Suite (Word, Excel, Outlook), have excellent organizational skills, and strong interpersonal and communication skills (written and verbal). Past experience with cash handling, using computer-based POS systems is required.


Assets for this role:

  • Training or certification in tourism, hospitality, retail and/or museum studies.
  • Certification in first aid and WHMIS.
  • Ability to speak French or additional languages.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

This is an excellent career opportunity for many, and we do consider an equivalent combination of training, education, and experience. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Must be willing and able to work flexible hours including weekends, evenings, and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks.

Additional Information

This is a Casual employment opportunity with an anticipated end date of March 31, 2025. Weekly hours will not exceed 13 hours.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths

Pay Grade: CL 13

Salary Range: $21.44 - $23.34 Hourly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

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