Customer Service, Call Centre, and Cargo Agent

2 months ago

Prince George, Canada Pacific Coastal Airlines Full time
Customer Service, Call Centre, and Cargo Agent (Prince George) Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #241 Monday, July 29, 2024

Pacific Coastal Airlines is seeking a permanent full-time (32-40 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes.

Note: Call Centre duties will be the primary (75%) responsibility of this role.

Job Responsibilities:

  • Respond to phone inquiries regarding fares, schedules, routings, etc.
  • Book, change and cancel flight reservations
  • Resolve service disruption issues over the phone and in person, determining alternative flight options
  • Check-in passengers, issue boarding passes, verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Process cargo shipments
  • Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
  • Commitment to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned

Qualifications and Competencies:

  • Experience in customer service
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills with demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
  • Comfortable using computers, credit and debit machines
  • Able to work outdoors during inclement weather conditions
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Must represent Pacific Coastal Airline in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Apply by now

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.

Apply Now

  • Customer Service, Call Centre, and Cargo Agent

    3 days ago

    Prince George, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George) Pacific Coastal Airlines is seeking a permanent part-time on-call Customer Service, Call Centre, and Cargo Agent based in Prince George. We are looking for a candidate who is passionate about delivering exceptional customer service and is eager to join a dynamic and rewarding work...

  • Customer Service, Call Centre, and Cargo Agent

    2 months ago

    Prince George, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George) Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #239 Thursday, July 25, Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a...

  • Customer Service, Call Centre, and Cargo Agent

    4 weeks ago

    Prince George, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George) Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #248 Friday, August 16, Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a...

  • Customer Service, Call Centre, and Cargo Agent

    2 months ago

    Prince George, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George) Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #241 Monday, July 29, Pacific Coastal Airlines is seeking a permanent full-time hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a candidate who is...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Canada Accoravillage Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George)Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #239Thursday, July 25, 2024Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Canada Accoravillage Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George)Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #239Thursday, July 25, 2024Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a...

  • Customer Service, Call Centre, and Cargo Agent

    4 weeks ago

    Prince George, Canada Pacific Coastal Airlines Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George) Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #248 Friday, August 16, 2024 Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are...

  • Customer Service, Call Centre, and Cargo Agent

    4 days ago

    Prince George, Canada Pacific Coastal Airlines Full time

    Customer Service, Call Centre, and Cargo Agent (Prince George) Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #248 Thursday, September 12, 2024 Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Canada Course Full time

    Job title: Customer Service, Call Centre, and Cargo Agent (Prince George)Company: Pacific Coastal AirlinesJob description: Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are looking for a candidate who enjoys a family-oriented, dynamic, and...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Canada Course Full time

    Job title: Customer Service, Call Centre, and Cargo Agent (Prince George)Company: Pacific Coastal AirlinesJob description: Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are looking for a candidate who enjoys a family-oriented, dynamic, and...

  • Customer Service, Call Centre, and Cargo Agent

    3 months ago

    Prince George, Canada PACIFIC COASTAL AIRLINES LIMITED Full time

    Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta. **Note**: Call Centre duties will be the primary (75%) responsibility of...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Accoravillage Part time

    Customer Service, Call Centre, and Cargo Agent (Prince George)Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #239Thursday, July 25, 2024Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a...

  • Customer Service, Call Centre, and Cargo Agent

    4 weeks ago

    Prince Edward, Canada Equest Full time

    Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George . We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Course Part time

    Job title: Customer Service, Call Centre, and Cargo Agent (Prince George)Company: Pacific Coastal AirlinesJob description: Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are looking for a candidate who enjoys a family-oriented, dynamic, and...

  • Customer Service/call Centre Agent

    3 months ago

    Prince George, Canada Pacific Coastal Airlines Full time

    **Join our team!** Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta. **Note: Call Centre duties will be the primary...

  • Customer Service Agent

    3 months ago

    Prince George, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    3 months ago

    Prince George, Canada Central Mountain Air Full time

    Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a part-time Customer Service Agent out of our Prince George base. Customer Service Agents are...

  • Customer Service Representative

    3 months ago

    Prince George, Canada Replay Message Centre Full time

    Replay Message Centre provides answering services 24 hours a day, 7 days a week. You will be responsible for helping customers by taking complete and accurate messages that need to be dispatched to our clients. This is a fast paced environment that requires sociability, cordiality, and respect. **We are looking for someone with flexible availibility for...

  • Customer Service Representative

    3 days ago

    Prince George, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service Representative (Prince George)Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service Representative based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer...

  • Customer Service Representative

    3 days ago

    Prince George, British Columbia, Canada Pacific Coastal Airlines Full time

    Customer Service Representative (Prince George)Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service Representative based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer...