System Support

3 weeks ago

Saint John, Canada Kent Building Supplies Full time

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System Support & Security Team Lead

Kent is the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between.

We owe our success to our exceptional customer service, superior selection of home building supplies, and our commitment to protecting our customers and staff by hiring and training associates dedicated to our safety values. Our culture thrives thanks to the incredible connections we get to make in every community we are in, our focus on diversity in the workplace, our commitment to our employees through training and development programs and our focus on creating an aligned and engaged workforce across our locations.

We are currently seeking applicants for the position of System Support & Security Team Lead based out of our Bayside Head Office location in Saint John, NB.

The System Support & Security Team Lead plays an integral role in ensuring that all business users receive system level
support in a timely manner, as well as ensuring the correct system access is applied and audited for correctness. This
position involves overseeing a team and ensuring department KPIs are met.

Key responsibilities include:

  • Supervise and lead a team to achieve performance targets and KPI's
    • Providing coaching, mentoring, and ongoing support to team members to
      enhance their skills and performance
    • Conducting regular team meetings to communicate updates, discuss, challenge and foster a positive team environment
    • Providing feedback and monitoring team performance
  • Collaborate with other departments to ensure seamless operations and resolution
    of customer issues
  • Develop and implement strategies to improve internal customer satisfaction
  • Oversee escalated internal customer inquiries and complaints
  • Perform security audits to ensure correctness
  • Send end user communication regarding system changes/bug resolution
  • Ensure end user documentation is maintained
  • Additional duties as required

Qualifications:

  • Post-secondary education, with a focus in IT or a related field would be considered an asset
  • Minimum 2-5 years of previous IT/System Support experience
  • Strong problem-solving and decision-making skills
  • Strong leadership, communication, and interpersonal skills
  • Keen attention to detail and excellent organizational skills
  • Proven experience as a Customer Support or Security lead in a similar role within a business setting
  • Bilingual (English/French) would be considered an asset

To Apply for this Career Opportunity: Please apply online

We appreciate your interest in our company Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click here

Kent Building Supplies is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees

Additional Information
  • Posting Date: Jun 7, 2024

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