Front Desk Supervisor

1 week ago

Québec, Canada Hôtel PUR, Québec, un hôtel Tribute Portfolio Full time

DESCRIPTION DE L’HÔTEL 

À PROPOS DE L’HÔTEL PUR, QUÉBEC, UN HÔTEL TRIBUTE PORTFOLIO

Vous recherchez une place authentique et accueillante? L’Hôtel PUR du quartier St-Roch peut vous offrir ça Et nous voulons vous connaître…

Avec 242 chambres, 11 salles de réunion/banquet, le restaurant Table., centre de conditionnement physique et aquatique, opéré par Crescent Hotels & Resorts, sous la bannière Tribute Portfolio faisant partie de la grande famille Marriott International avec ses 34 marques de plus de 9'000 hôtels répartis dans 139 pays, l’Hôtel PUR, Québec se distingue par son design urbain et décontracté, ainsi que son ambiance distinguée et chaleureuse.

Si vous recherchez un défi ou désirez évoluer, ce poste est peut-être pour vous

SOMMAIRE

Sous la supervision de la Direction de l’hébergement, le (la) Superviseur(e) de la réception a pour principale fonction d’assister dans la gestion du département de la réception, de superviser, gérer et jouer un rôle de support aux préposés à la réception et aux portiers-chasseurs et d’assurer la qualité du service offert à la clientèle.

PRINCIPALES TÂCHES ET RESPONSABILITÉS

·         Gérer, appliquer et faire respecter les politiques, procédures et standards de la réception de l’hôtel;

·         Gérer les réservations et forfaits;

·         Prendre en charge et coordonner le service offert aux clients;

·         Support à la réception (Traiter toutes les listes d’hébergement et assigner les chambres dans le système informatique; recevoir les clients à leur arrivée et les inscrire dans le registre des arrivées; assignation des chambres, etc.);

·         Gérer le personnel de la réception;

·         Assurer la formation des nouveaux employé(e)s;

·         S’assurer de la satisfaction de la clientèle pendant et après la prestation du service;

·         Vérifier à la sécurité des biens et des personnes;

·         Gérer et traiter les besoins et plaintes des clients;

·         Toutes autres tâches connexes;

QUALIFICATIONS ET EXIGENCES

·         Expérience de 2 ans dans la gestion de l’hébergement;

·         Avoir une expérience en gestion de personnel;

·         Connaissance des logiciels de l’hébergement;

·         Bilinguisme essentiel (anglais et français);

·         Aptitudes pour la gestion des ressources humaines (gestion des équipes de travail, gestion des conflits, etc.);

·         Avoir un intérêt marqué pour le service à la clientèle;

·         Démontrer des attitudes professionnelles (aptitudes pour le travail d’équipe, autonomie, dynamisme, entregent, honnêteté, polyvalence, sens de l’initiative, sens de l’organisation, etc.);

·         Capacité à travailler sous pression;

·         Capacité à gérer les priorités;

·         Avoir une bonne facilité à communiquer;

·         Capacité à prendre des décisions et à travailler sous pression;

·         Être autonome et responsable;

·         Faire preuve de leadership;

·         Avoir une bonne capacité à travailler sous un horaire variable (jour, soir, fin de semaine);

  • Front Desk Agent

    2 weeks ago

    Québec, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front desk agent

    2 months ago

    Québec, Quebec, Canada Hôtel Travelodge Québec Full time

    Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8Status: Part-timeSchedule Type: Evening and weekendSalary: $20.38 per hourLocated at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate...

  • Front desk agent

    4 weeks ago

    Québec, Quebec, Canada Hôtel Travelodge Québec Full time

    Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8Status: Part-timeSchedule Type: Evening and weekendSalary: $20.38 per hourLocated at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate...

  • Canada en front Desk Agent

    2 weeks ago

    Québec, Quebec, Canada Club Med Full time

    ContratCDD saisonnier de 3 à 8 mois LocalisationMontreal Diplôme Excellent customer service skills and positive attitude DétailsThe All Inclusive Career Compensation package includes:6 months contract (renewable) Round trip airfare covered Room & board provided Full access to all resort amenities Competitive salary and healthcare package Expérience2...

  • Front Desk Assistant

    2 weeks ago

    Québec, Quebec, Canada EMS Ingénierie Full time

    Description:You are passionate about engineering and would you like to join a young and dynamic team working in the field of consulting engineering?At EMS, we encourage initiative, promote accountability, reward effort and provide opportunities for our employees to develop to their full potential.We are currently looking for a Front desk assistant to join...

  • Canada en front Desk Agent

    3 days ago

    Québec, Canada Club Med Full time

    ContratCDD saisonnier de 3 à 8 mois - LocalisationMontreal - Diplôme- Excellent customer service skills and positive attitude- DétailsThe All Inclusive Career Compensation package includes: - 6 months contract (renewable) - Round trip airfare covered - Room & board provided - Full access to all resort amenities - Competitive salary and healthcare...

  • Front Desk Receptionist

    3 weeks ago

    Québec, Canada O Coiffure & Spa Full time

    O Coiffure & Spa is your destination for relaxation, self-care, and connection in Downtown Montreal. We are redefining urban pampering by creating a space for decadent experiences through our one-of-a-kind hair salon, spa, and cocktail bar. Established in 1981, our team has worked tirelessly over the years to stay on the leading edge of indulgence. We are...

  • Front Desk Receptionist

    3 weeks ago

    Québec, Canada O Coiffure & Spa Full time

    O Coiffure & Spa is your destination for relaxation, self-care, and connection in Downtown Montreal. We are redefining urban pampering by creating a space for decadent experiences through our one-of-a-kind hair salon, spa, and cocktail bar. Established in 1981, our team has worked tirelessly over the years to stay on the leading edge of indulgence. We are...

  • Front Desk Supervisor

    3 weeks ago

    Québec, Canada Marriott Residence-Inn and Courtyard hotels, Montreal-airport Full time

    **Fonctions essentielles de l’emploi**: - Agir à titre de responsable de la réception lorsque l’AGM est absente; - Gérer conjointement avec la directrice, le personnel de réception - Établir et coordonner, avec la directrice, l’implantation des nouvelles procédures et s’assurer que celles-ci soit respectées par les employés du...

  • Front Desk Supervisor

    1 week ago

    Québec, Quebec, Canada Hôtel PUR, Québec, un hôtel Tribute Portfolio Full time

    DE L'HÔTEL À PROPOS DE L'HÔTEL PUR, QUÉBEC, UN HÔTEL TRIBUTE PORTFOLIOVous recherchez une place authentique et accueillante? L'Hôtel PUR du quartier St-Roch peut vous offrir ça Et nous voulons vous connaître...Avec 242 chambres, 11 salles de réunion/banquet, le restaurant Table., centre de conditionnement physique et aquatique, opéré par Crescent...

  • Housekeeping Supervisor

    2 weeks ago

    Québec, Quebec, Canada Marriott International, Inc Full time

    Additional Information Superviseur entretien ménagerJob Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...

  • Rooms Operations Manager

    2 weeks ago

    Québec, Quebec, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the...

  • Floor Supervisor

    4 weeks ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room...

  • Housekeeping Supervisor

    4 weeks ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room...

  • Floor Supervisor

    2 months ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room...

  • Housekeeping Supervisor

    2 months ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room...

  • Receptionist

    3 weeks ago

    Québec, Canada Hôtel Travelodge Montréal Centre Full time

    **Place of work**: 10 Sherbrooke St W, Montreal, Quebec H2X 4C9 **Status**: Full time/Permanent Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard,...

  • Assistant Rooms Operations Manager

    2 weeks ago

    Québec, Quebec, Canada Marriott International Full time

    JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the...

  • Reception Clerk

    3 weeks ago

    Québec, Canada IGA Full time

    **Reception clerk**: Full-Time Number of hours per week : between 32 and 40 Shift : Day Availability : Weekdays **Become a reception clerk!** Are you curious to learn more about food, are you motivated and resourceful? Are you the one in your family who always inspects your delivery to make sure you got everything right? Then this job should be of...

  • Front Desk Receptionist

    2 weeks ago

    Québec, Quebec, Canada Downtown Montreal Dentistry Full time

    The office is open during regular business hours, and this role is part time Monday, Tuesday and Friday.On the job training will be provided. Prior experience in a dental setting is not required, but a positive attitude and excellent people skills are. You must be comfortable with using computers in an office environment.Job Types: Part-time,...