Material Logistics Agent, Customer Response Center

3 weeks ago

Dorval, Canada Bombardier Full time

**Why join us?**:
As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.

Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

**Bombardier’s Benefits Program**:
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

- Insurance plans
- _ Dental, medical, life insurance, disability, and more_
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program

**What are your contributions to the team?**:
In this role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:

- Manage critical shortages of parts in order to support the return to service of an aircraft on ground
- Manage client expectations during an aircraft on ground event and provide timely communication throughout
- Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
- In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction
- Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues.
- Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.

**How to thrive in this role?**:

- You have 3 to 5 years in a customer service role
- You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience
- You are fluent in French and English spoken and written (other languages are an asset)
- You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
- You are available to work on 12hrs shifts (day/night and weekends) if required
- You have the ability to work under pressure and tight timelines.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

**Job** Material Logistics Agent, Customer Response Center

**Primary Location** Administrative Centre (CA)

**Organization **Aerospace Canada

**Shift**

**Employee Status** Regular

**Requisition** 4005 Material Logistics Agent, Customer Response Center

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