Team Lead

3 days ago

Cambridge, Canada Activate Games Full time
Salary: 19.52

Enter the Game


Activate is a tech company known for creating Canada's first full-scale interactive gaming facility. We are looking to expand our store operations team with the addition of a Store Leader in our new location opening soon in Cambridge, Ontario (42 Pinebush Road Unit #S2). The Store Leader at Activate works under the direction of the Regional Leader. The Store Leader will be expected to lead and collaborate with their teams in excellent customer experiences. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

The Duties and Responsibilities:


Customer and Store Operations

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards


People Leadership

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values


Maintenance and Inventory

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities


The Qualifications:


  • 1-2 years of previous experience in a similar role is preferred
  • Must be able to work day/evening/weekend shifts.
  • Proficiency in MS Office and related software
  • Strength in engaging customer relations
  • Proficient in the use of hand and power tools
  • Demonstrated collaborator and able to work with teams
  • Ability to work various shifts starting as early as 8am and ending at 1am is required
  • Previous experience overseeing a team of 10+ is an asset


The Perks:


  • Competitive Salary
  • Benefits package
  • Paid time off
  • Employee discount
  • On-site parking


Successful completion of a criminal record check is a condition of employment for this position.


About Activate:


Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit www.activate.ca or check us out on Instagram - @activategames/Facebook @activategames.


Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.


We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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